David Riley

• Assisted in collaboration between PM and MSO teams during clinician onboarding. Supported communication efforts between PM and MSO teams throughout clinician onboarding.
• Facilitated coordination efforts tailored to program type, site engagement, and operational requirements.
• Facilitated stakeholder communication to ensure alignment and collaboration.
• Identified and escalated issues affecting program timelines to ensure timely resolution.

• Supervised program operations on a daily basis to maintain high standards of efficiency and effectiveness.
• Compiled and analyzed daily census information, delivering detailed reports to DOO and hospital leadership for strategic planning.
• Executed systematic record-keeping processes to guarantee adherence to regulations.
• Served as a liaison between providers, and other staff members
• Collaborated with assigned facility leadership (inpatient nursing, radiology, case management) for any need/follow ups for the physicians
• Assisted with coordination of provider schedules with Provider Scheduling to include on-call schedules
• Answered phone calls, respond to emails, and address provider inquiries
• Maintained accurate patient records in the electronic medical record (EMR) system
• Ensured providers submit accurate and timely billing for services through the PatientKeeper (PK)

system

Manages office supply and equipment inventory, including ordering lab coats, business cards, and

related materials as needed

Coordinates and oversees interactions between external vendors and providers to ensure

appropriate access and scheduling

Serves as a liaison with outside vendors for death certificate processing and procedure

Ensure compliance with HIPAA regulations and other relevant policies

Respond promptly to patient complaints and works to resolve concerns effectively

Prepare reports and analyze data related to practice performance

Oversee and organize incoming and outgoing correspondence, including faxes, mail, and email

Maintains an orderly and well-organized office to support efficient operations

Other duties as assigned

• Monitored fleet inventory to ensure sufficient supply of cars available for rent.
• Processed customer reservations and payments.
• Utilized computer software systems for tracking transactions and updating customer profiles.
• Assisted customers in selecting appropriate car models based on their needs.
• Resolved customer complaints in a timely manner.

• Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
• Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
• Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
• Maintained accurate records of all patient care activities using electronic health record systems.
• Scheduled appointments for patients and coordinated follow-up visits as needed.

• Coordinated with insurance companies to verify coverage of services rendered.
• Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
• Provided support to physicians by organizing patient charts prior to scheduled appointments.
• Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
• Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.

• Responsible for ensuring that appropriate resources are available at all times.
• Developed strategic plans for improving operational performance through effective use of technology.
• Provided leadership and guidance to Patient Access staff.
• Monitored billing processes to ensure accuracy of information entered into system databases.
• Managed patient registration activities including verifying insurance eligibility, collecting co-pays and deductibles and scheduling appointments.