David Rivera
3163 Stonebrier Ridge Drive , Orange Park,FL
Summary
Dynamic professional with a proven track record at Apple, adept in conflict management and high technical skills. Excelled in client engagement and product customization, significantly enhancing customer satisfaction. Skilled in team collaboration, showcasing exceptional sales acumen to drive results.
Overview
9
9
years of professional experience
Work History
Product Specialist
Apple
Jacksonville, FL
09.2019 - 11.2024
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Prepared and delivered appropriate presentations on products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Managed household errands and other essential duties.
Senior Advisor
Concentrix
Jacksonville, FL
03.2017 - 06.2019
- Handling customer escalated interactions and/or needs at an advanced level.
- Conducting customer follow-ups after the fact to ensure customer satisfaction and/or.continue to work towards resolution while maintaining full ownership of customer cases
- Assisting and or educating calls from incoming advisors on further handling a customers ongoing issue or taking full ownership of interaction
SBM
Medtronic
Jacksonville, FL
01.2016 - 02.2017
- Serviced, cleaned and restocked restrooms.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
Education
Associate of Arts - Computer Information Technology
Florida State College
Jacksonville, FLSkills
- Conflict Management
- Team Collaboration
- Product Customization
- High Technical skills
- Sales Acumen
- Client Engagement
Timeline
Product Specialist
Apple
09.2019 - 11.2024
Senior Advisor
Concentrix
03.2017 - 06.2019
SBM
Medtronic
01.2016 - 02.2017
Associate of Arts - Computer Information Technology
Florida State College
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