Summary
Overview
Work History
Education
Skills
Timeline
Generic
David Rivera

David Rivera

Weslaco

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

3
3
years of professional experience

Work History

Call Center Representative

Charter Communications, Spectrum
03.2025 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Addressed customer account discrepancies and concerns.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Sales Associate Supervisor

Perry Ellis International
02.2023 - 08.2025
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved marketing to attract new customers and promote business.
  • Managed and motivated employees to be productive and engaged in work.

Customer Service Assistant

H-E-B
06.2022 - 04.2024
  • Provided product knowledge to customers through effective communication.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Responded promptly and professionally to feedback, comments and complaints.

Sales Associate

Primark
10.2024 - 02.2025
  • Organized displays to attract customers and promote sales.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.

Education

Associate of Applied Science - Computer Information Systems

South Texas College
McAllen, TX
06-2026

GED -

Valley View High School
05-2023

Skills

  • Complaint resolution
  • Customer consultation
  • Product promotion
  • Refund processing
  • Call center operations
  • Cash handling
  • Payment processing

Timeline

Call Center Representative

Charter Communications, Spectrum
03.2025 - Current

Sales Associate

Primark
10.2024 - 02.2025

Sales Associate Supervisor

Perry Ellis International
02.2023 - 08.2025

Customer Service Assistant

H-E-B
06.2022 - 04.2024

GED -

Valley View High School

Associate of Applied Science - Computer Information Systems

South Texas College

Similar Profiles

CREATE PROFILE