Summary
Overview
Work History
Education
Skills
Certification
Timeline
Achievements
Generic

David Rivera

SF Bay Area

Summary

To pursue a challenging position where I can deliver meaningful solutions. Passionate about teamwork, continuous learning, and leading initiatives that enhance user experience and achieve business goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior ServiceNow Engineer

Workday
01.2017 - 01.2025
  • 8+ years of ServiceNow application development experience.
  • Built custom applications, workflows and modules using JavaScript, Client/Server-side, Business Rules and ServiceNow APIs.
  • Integrated ServiceNow with third-party applications such as Okta, Salesforce, Slack and Atlassian via REST APIs/SOAP.
  • Strong background in security and access control management (roles, groups, ACLs) and platform maintenance, ensuring smooth upgrades while preserving customizations.
  • Lead Administrator for IT Org Applications such as ServiceNow, JIRA, PagerDuty, and more.

IT Procurement & Logistics Coordinator

Workday
01.2015 - 01.2017
  • Developed and improved procurement and Hardware Asset Management (HAM) process flows to increase efficiency in hardware deployment, asset tracking, inventory management, shipping and receiving, and global field office support.
  • Conducted in-depth product evaluations to optimize vendor selection and procurement strategies.
  • Worked closely with IT Support (Help Desk) for all Break-fix needs.
  • Supported new hire orientations to ensure all hardware devices and peripherals were delivered on time.

CNC Machinist

GM-Quartz
01.2009 - 01.2014
  • Created CNC programs in Master Cam and operated multiple machines.
  • Streamlined procedures to reduce production time and ensured quality control through deburring and inspection.
  • Contributed to the efficient production and delivery of precision parts to customers.

Education

Certificate - Full Stack Web Development

University of California
Berkeley, CA
06-2017

Skills

  • JavaScript
  • Scrum
  • Incident Management (ITSM)
  • ITAM/HAM
  • Release Management
  • Team Collaboration

Certification


  • Slack to ServiceNow Project - Workday 2024
  • Salesforce to ServiceNow Project - Workday 2024
  • Company Wide Hackathon - Workday 2018
  • ITAM/HAM Implementation - Workday 2017

Timeline

Senior ServiceNow Engineer

Workday
01.2017 - 01.2025

IT Procurement & Logistics Coordinator

Workday
01.2015 - 01.2017

CNC Machinist

GM-Quartz
01.2009 - 01.2014

Certificate - Full Stack Web Development

University of California

Achievements

ServiceNow CSA Certificate - 2025

ServiceNow CAD - Pending in 2025


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