Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Rodriguez

Goodyear,AZ

Summary

Motivated Technical Support Specialist with 10 years of experience providing technical and application support to end users in a variety of settings. Proven track record of diagnosing and troubleshooting technical issues, providing exceptional white glove customer service, and maintaining strong relationships with clients. Skilled in Windows operating systems, software and hardware installation, and network administration. Seeking to leverage my expertise and drive to improve IT performance and user satisfaction in a challenging and rewarding role.

Overview

10
10
years of professional experience

Work History

Senior Technical Support Specialist

Dentons
Phoenix, AZ
01.2021 - Current

Technical Support Specialist | Application Support Analyst

  • Provide Tier 2/3 support to 1000+ US firmwide end users including staff and attorneys
  • Administered internal IT systems including iManage Work10, Microsoft Exchange, Active Directory, SCCM, Microsoft Intune, DocuSign, Microsoft Teams, Adobe, Microsoft 365 and Microsoft Office Add-ins
  • Actively monitor escalated tickets and follow proper incident, problem and request management processes
  • Manage AT&T mobile device ordering/activations/billing questions for all U.S Dentons users
  • Manage all onsite tech support for Phoenix including Teams/Zoom/Webex video conference setups, printers/scanners, network support, laptop hardware & software maintenance, mobile device/tablet setup and support

Service Desk Analyst II

Lewis Roca Rothgerber Christie
Phoenix, AZ
09.2015 - 12.2021

Service Desk Analyst | Audio-Visual Technician

  • Provided technical support for 300+ staff and attorneys with software applications and hardware issues in-person or remotely.
  • Managed service requests through ticketing system and prioritized tasks effectively.
  • Documented user guides and maintained knowledge base for future reference.
  • Managed and serviced all AV equipment for all offices.
  • Managed and coordinated all video conference meetings for all offices.

Education

High School Diploma -

Norco High School
Norco, CA
07-2007

Honorable Discharge - Human Resource Specialist

Army Reserves
Moreno Valley, CA
05-2015

Some College (No Degree) -

ITT Technical Institute
Phoenix, AZ

Skills

  • Active Directory
  • SCCM
  • Citrix
  • ServiceNow
  • Fresh Service
  • Microsoft 365
  • Exchange Admin
  • Mobileiron
  • Microsoft Intune
  • Cisco Unified Communications Manager
  • Global Protect VPN
  • Coreview
  • Adobe
  • Milan

Timeline

Senior Technical Support Specialist

Dentons
01.2021 - Current

Service Desk Analyst II

Lewis Roca Rothgerber Christie
09.2015 - 12.2021

High School Diploma -

Norco High School

Honorable Discharge - Human Resource Specialist

Army Reserves

Some College (No Degree) -

ITT Technical Institute

Similar Profiles

CREATE PROFILE
David Rodriguez