Summary
Overview
Work History
Education
Skills
Position related skills
Timeline
David Rojas

David Rojas

Glendale,AZ

Summary

Passionate Trainer and Subject Matter Expert with extensive knowledge of all Operator Qualification trainings and proven success working with SWG employees and multiple contractor companies. Work under strict deadlines and makes independent decisions about effectiveness of training. Comfortable with remote training technology and methodologies.



Overview

24
24
years of professional experience

Work History

Division Base Trainer/Technical Instructor

Southwest Gas Corporation
10.2020 - Current
  • Qualify, train, and test multiple departments and a range of employees from entry-level positions to upper management and engineer-level positions
  • Manage and create Learning Management System reports and Excel spreadsheets on Operator Qualifications and issue them to SWG management and contractor leads for employee validation
  • Handle Operator Disqualifications and regularly manage the process of such in LMS
  • Implement new equipment and pipe joiner fitting qualifications for SWG and Contract employees
  • Research and provide feedback on SWG manual revisions
  • Work together with GOSS/SQTQ personnel and assist with projects in all SWG division areas
  • Develop scenarios and provide live simulated emergency response training to SWG and contract employees who respond to natural gas emergencies
  • Travel to all division areas to assist other GOSS/SQTQ members when needed
  • Provide details to Division management and Contractor Officials on new content development, programs, and systems being introduced by GOSS/SQTQ
  • Evaluate and train employees on new tools, equipment, materials, and safety procedures under all state and federal regulatory commissions
  • Update employees on all policies and procedures on an annual basis.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Facilitated team-building exercises to foster collaboration between department members.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Recorded and edited videos to facilitate remote learning.
  • Provided coaching and mentoring to employees.
  • Facilitated virtual, in-person and blended learning sessions.
  • Established and maintained quality control standards.
  • Built and maintained professional relationships with vendors and suppliers.

Construction Technician

Southwest Gas Corporation
01.2013 - 10.2020
  • Act as a first responder to gas emergencies
  • Extensive operator qualification training and maintaining required proficiencies
  • Perform labor and skilled mechanical work related to the installation, maintenance, and operation of natural gas facilities
  • Operate and maintain small pressure control equipment
  • Excavate and backfill trenches
  • Cut and thread pipe, apply various coatings on steel pipe and fittings, and thermit weld
  • Join plastic pipe and fittings using heat fusion, electrofuse, mechanical, or solvent cement methods
  • Read and interpret company maps and construction forms
  • Conduct a full range of quality control inspections for gas distribution and transmission work, including line locating, leak survey, shielded metal arc, and gas metal arc welding as required by company, state, and federal regulations
  • Operate and maintain leakage detection equipment and conduct leakage surveys
  • Operate and maintain pipe and cable locating equipment and locate and mark underground facilities
  • Use and maintain protective safety equipment
  • Coordinated with subcontractors effectively, ensuring seamless integration into overall project timelines and budgets
  • Loaded, unloaded, and moved material to and from storage and production areas
  • Directed traffic away from hazardous locations to protect team members and general public
  • Operated power equipment to move materials and promote job efficiency
  • Oversaw quality control measures during different phases of construction guaranteeing structural integrity and adherence to building codes
  • Participated in ongoing training programs for professional development, enhancing skills while staying current with industry advancements
  • Led teams of workers on large-scale projects, successfully meeting deadlines and exceeding expectations
  • Maintained clear communication with contractors throughout the project process, fostering strong relationships built on trust
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction

Service Technician

Southwest Gas Corporation
02.2005 - 03.2013
  • Set residential and small commercial meters
  • Meter maintenance
  • Investigate leaks/odor complaints
  • Investigate carbon monoxide complaints
  • Act as a first responder to gas emergencies
  • Investigate high bill complaints/inquiries
  • Perform disconnect and reconnects of gas appliances
  • Inspects meters and connections for defects, damage, and unauthorized connections
  • Conduct leakage surveys
  • Perform atmospheric corrosion identification
  • Purging
  • Perform carbon monoxide surveys.
  • Explained diagnostic findings to customers and outlined repair or service options
  • Adhered to safety protocols and policies to reduce workplace hazards
  • Responded to customer inquiries quickly and professionally to increase satisfaction
  • Increased customer satisfaction by providing timely and efficient service for various technical issues
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for customers experiencing emergencies

Meter Reader

Southwest Gas Corporation
03.2000 - 09.2005
  • Read residential and commercial gas meters
  • Perform turn-off service for nonpayment customers
  • Field collections
  • MSA visual inspections
  • 2 point orders.

Education

General education courses -

South Mountain Community College
01.2006

GED -

South Mountain High School
01.1998

Skills

  • New Hire and Requal Training
  • Planning and coordination
  • Public Speaking
  • Creative Problem-Solving
  • Train-the-Trainer
  • Course Planning
  • Subject matter expertise
  • First Aid
  • Coaching and Development
  • Relationship Building

Position related skills

  • Research and develop new programs for natural gas equipment, processes, and qualifications
  • Regularly utilize Outlook, Excel, Word, PowerPoint, Internet Explorer, Power BI, and Teams
  • Work with LMS, GOSS EFT, SWG manuals, and Contractor Web Portal daily
  • Provide technical support and oversight to company and contract personnel on All Operator Qualifications
  • Assist in company revisions on policies and procedures
  • Exchange information with SWG and contractor management
  • Audit contractors on facility set-ups and training modules on all Operator Qualifications
  • Ability to multi-task and be extremely productive in time management
  • Provide Spanish training to contractors
  • Assist with Emergency Response and Quality Assurance activities
  • Act as a direct report to SWG and contractor Management for all training activities
  • Train employees on all SWG forms related to field operations
  • Work and train on all Line locating equipment and Leak survey equipment.
  • Train pipeline safety and all operator qualifications to SWG employees and contractors per regulatory requirements
  • Self-Motivated
  • Typing (40 wpm)
  • Represent GOSS/SQTQ department in Operations meetings
  • Prepare and run reports for SWG division management and Contractors

Timeline

Division Base Trainer/Technical Instructor - Southwest Gas Corporation
10.2020 - Current
Construction Technician - Southwest Gas Corporation
01.2013 - 10.2020
Service Technician - Southwest Gas Corporation
02.2005 - 03.2013
Meter Reader - Southwest Gas Corporation
03.2000 - 09.2005
South Mountain Community College - General education courses,
South Mountain High School - GED,

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David Rojas