DAVID ROMERO
CHARLESTON
Summary
Subaru Master Technician with 16 years of experience in the automotive industry, 10 years of experience specific to the Subaru brand. Looking to be part of an organization where I can further my knowledge and expand my understanding of the automotive industry and all its upcoming products and technology. Highly motivated professional with strong verbal communication skills, customer service skills and job performance. My goal is to be part of a growing company where I will be able to utilize my work ethics and experience, while working towards opportunities for development and career advancement.
Overview
19
19
years of professional experience
Work History
Subaru Master Technician
Crews Subaru of Charleston
04.2024 - Current
- Heavy Line Certified Technician- In charge of warranty engine rebuilds to be completed in a timely manner
- Responsible for expediting urgent matter cases which would need to be completed by a certain time or date
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval
- Experience in upselling additional services as needed given condition of vehicle
- Diagnose & troubleshoot DTC’s
- Manage & address all recalls on heavy line
- Provide customer service, address questions and assist customers in understanding what the issue is
with their vehicle and resolution - Work closely with Service Manager and Service Advisors to guarantee customer satisfaction
Subaru Certified Technician
Hanania Subaru of Orange Park
02.2021 - 03.2024
- Heavy Line Certified Technician- Completion of all aspects of vehicle service and repair, including engine rebuild, transmission replacement & rebuild
- Oversaw a team of 5 technicians, distribute R/O's based on experience levels, making sure assignments are completed correctly and in a timely manner
- Experienced in upselling additional services as needed given condition of vehicle
- Diagnosed & troubleshot DTC's
- Managed & addressed all recalls on heavy line
- Provided customer service, address questions and assist customers in understanding what the issue is with their vehicle and resolution
- Worked closely with Service Manager and Service Advisors to guarantee customer satisfaction
Subaru Certified Technician
Subaru of Gwinnett
01.2020 - 02.2021
- Heavy Line Certified Technician- Completion of all aspects of vehicle service and repair, including engine rebuild, transmission replacement & rebuild
- Trained and supervised assigned/designated assistant trainee
- Experienced in upselling additional services as needed given condition of vehicle
- Diagnosed & troubleshoot DTC's
- Managed & addressed all recalls on heavy line
- Provided customer service, address questions, and assist customers in understanding what the issue is with their vehicle and resolution
- Worked closely with Service Manager and Service Advisors to guarantee customer satisfaction
Subaru Certified Technician
Subaru of Coconut Creek
10.2018 - 12.2019
- Heavy Line Certified Technician- Completion of 1 R/R engine weekly as well as items on R/O, i.e
- Clutches, transmissions, driveline components
- Experienced in training and supervising a team of 3 technicians, distributed R/O's based on experience levels
- Upsold additional services as needed given the condition of vehicle
- Diagnosed & troubleshoot DTC's
- Managed & addressed all recalls on heavy line
- Provided customer service, address questions, and assist customers in understanding what the issue is with their vehicle and resolution
- Worked closely with Service Writers/Advisors and Service Department Management
ASE Certified Automotive Technician
Hanania Subaru of Orange Park
11.2017 - 10.2018
- Properly diagnosed customer vehicles when brought in for service
- Performed repairs, regular maintenance, upsold service when needed
- Performed car inspections & completed PDI's
ASE Certified Automotive Technician
Subaru of Coconut Creek
05.2014 - 10.2017
- Customer service
- Car maintenance (tire rotation, oil changes, alignments, courtesy checks & complete vehicle inspections)
Automotive Technician
Firestone Complete Auto Care
11.2009 - 03.2014
- Completed service maintenance on new & used vehicles
- Worked closely with the Sales Department and handled daily repair orders
Delivery Puller/Lumbar & Building Materials Associate
Home Depot
08.2005 - 09.2009
- Customer Service- Pro-Desk Assistant- dealt with customers at counter daily
- Pulled invoice orders, gathered materials and building items for customer orders for daily deliveries
Education
Automotive Mechanics Program -
ATI Vocational Center
01-2009
Skills
- ASE Certified
- Detail oriented
- Customer Satisfaction
- Proficient in Microsoft Office
- Proficient in CDK
- Proficient in MyKaarma
- Proficient in XTime
- Proficient in Subarunet
- Ability to multitask
- Able to work in a diverse atmosphere
- Management
- Team Lead
Languages
Spanish
Native or Bilingual
Timeline
Subaru Master Technician
Crews Subaru of Charleston
04.2024 - Current
Subaru Certified Technician
Hanania Subaru of Orange Park
02.2021 - 03.2024
Subaru Certified Technician
Subaru of Gwinnett
01.2020 - 02.2021
Subaru Certified Technician
Subaru of Coconut Creek
10.2018 - 12.2019
ASE Certified Automotive Technician
Hanania Subaru of Orange Park
11.2017 - 10.2018
ASE Certified Automotive Technician
Subaru of Coconut Creek
05.2014 - 10.2017
Automotive Technician
Firestone Complete Auto Care
11.2009 - 03.2014
Delivery Puller/Lumbar & Building Materials Associate
Home Depot
08.2005 - 09.2009
Automotive Mechanics Program -
ATI Vocational Center
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