James Matlock
Elk Grove,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Subaru Service Technician
Elk Grove Subaru
09.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Explained estimates and determined repair timelines to manage customer expectations.
- Skilled at working independently and collaboratively in a team environment.
- Completed customer orders and warranty services according to manufacturer specifications.
Technician (S3) ('21-Present)
Tesla
04.2021 - 09.2024
- Conduct diagnostic tests to identify issues and implement appropriate solutions in a timely manner
- Assist with troubleshooting and resolving customer concerns regarding equipment functionality and performance
- Perform routine maintenance and repair on various Vehicle systems, ensuring optimal performance and client satisfaction
- Collaborate with team members to streamline processes, improve efficiency, and deliver exceptional service to clients
- Provide hands-on training and mentorship to team members to enhance their skills and productivity
Service Tech (Team Lead) (2019 -'21)
Autonation Honda Roseville
03.2019 - 04.2021
- Led a team of service technicians to consistently meet and exceed performance targets for customer satisfaction and service delivery efficiency
- Conducted regular training sessions and workshops to enhance team members' technical skills and knowledge of company products and services
- Acted as the primary point of contact for escalated customer issues and worked closely with internal departments to resolve complex service issues in a timely manner
- Developed and implemented standard operating procedures and best practices to ensure consistency and quality of service delivery across the team
- Collaborated with upper management to identify and implement process improvements that resulted in increased operational efficiency and cost savings for the department
Service Tech (2014- '19)
Stockton Honda
09.2014 - 03.2019
- Demonstrated ability to follow safety protocols and regulations while learning on the job
- Performed scheduled inspections and preventive maintenance tasks to comply with safety standards and manufacturer requirements
- Participated in ongoing training sessions to enhance technical knowledge and skills
- Completed hands-on training in various reapirs under the supervision of experienced professionals
Express Tech (2013- '14)
South Bay Honda (Milpitas)
01.2013 - 09.2014
- Assisted senior team members with various tasks to gain hands-on experience in the field
- Observed and learned from experienced professionals to improve technical abilities
- Demonstrated a willingness to learn and grow within the apprenticeship program
Education
Automotive -
Honda Training
Lathrop, CaSubaru Technical Training
French Camp, CATesla Service Training
Fremont/Stockton2024
Skills
- Tesla Diagnostic Software
- Honda Diagnostic Software
- Electrical Schematic Troubleshooting
- Self Time Management
- Team management
- Subaru diagnostic Software
- ASE certified
Timeline
Subaru Service Technician
Elk Grove Subaru
09.2024 - Current
Technician (S3) ('21-Present)
Tesla
04.2021 - 09.2024
Service Tech (Team Lead) (2019 -'21)
Autonation Honda Roseville
03.2019 - 04.2021
Service Tech (2014- '19)
Stockton Honda
09.2014 - 03.2019
Express Tech (2013- '14)
South Bay Honda (Milpitas)
01.2013 - 09.2014
Automotive -
Honda Training
Subaru Technical Training
Tesla Service Training