Andrew. J Nelson
Eustis
Summary
Highly motivated employee with strong work ethic, adaptability, and attention to detail. Adept at working effectively unsupervised and quickly mastering new skills. Looking to expand diagnostic and troubleshooting skills while taking on new challenges.
Overview
12
12
years of professional experience
Work History
Subaru Service Technician
Villages Subaru
Leesburg, FL
08.2023 - Current
- Diagnosed and repaired mechanical issues on a variety of Subaru models.
- Conducted routine maintenance services, ensuring optimal vehicle performance.
- Collaborated with service advisors to communicate repair needs and timelines.
- Utilized diagnostic tools to identify electrical system failures efficiently.
- Assisted in training new technicians on standard operating procedures and safety protocols.
- Explained diagnostic findings to customers and outlined repair or service options.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Service Advisor
Gator Harley Davidson
Leesburg, FL
08.2021 - 12.2024
- Facilitated customer inquiries, providing detailed information on service options and motorcycle maintenance.
- Coordinated with technicians to ensure timely completion of service requests and repairs.
- Managed service appointments, optimizing scheduling for maximum operational efficiency.
- Developed strong customer relationships, enhancing satisfaction and loyalty through effective communication.
- Analyzed service feedback to identify trends and implement improvements for enhanced service delivery.
- Led initiatives to streamline workflow processes, reducing turnaround times for customer services.
Parts to Service Liaison
Gator Harley Davidson
Leesburg, FL
12.2023 - 05.2024
- Developed and implemented efficient communication processes between departments.
- Collaborated with sales team to align service offerings with client expectations.
- Coordinated cross-functional efforts to address complex client inquiries, streamlining processes and enhancing satisfaction rates.
- Acted as a primary point of contact for Technician parts needs.
- Efficient record keeping inventory management skills.
Valvoline Instant Oil Change
Metro Lube Companies
Mount Dora, Fl
01.2023 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Facility Maintenance Manager
Gator Harley Davidson
Leesburg, FL
10.2019 - 08.2021
- Oversaw facility maintenance operations, ensuring compliance with safety standards and regulations.
- Managed preventive maintenance schedules, enhancing equipment reliability and minimizing downtime.
- Coordinated repair services, optimizing response times for facility issues and improving service quality.
- Trained and mentored maintenance staff, fostering skill development and enhancing team performance.
Senior Deckhand
American-CruiseLines
Hartford, CT
05.2019 - 09.2019
- Supervised daily operations of deck crew, ensuring adherence to safety protocols and operational standards.
- Trained new deckhands on equipment usage, emergency procedures, and customer service best practices.
- Coordinated maintenance schedules for deck equipment, enhancing reliability and minimizing downtime.
- Assisted in executing safety drills, fostering a culture of preparedness among crew members.
- Monitored inventory levels of supplies and materials, streamlining procurement processes for efficiency.
- Collaborated with fellow deckhands to achieve seamless teamwork during onboard tasks, resulting in increased efficiency and overall positive work atmosphere.
Shipping and Receiving Assistant
Walt Disney World Resort
Lake Buena Vista, FL
01.2018 - 05.2019
- Coordinated shipping and receiving processes to ensure timely delivery of goods.
- Managed inventory records using warehouse management systems for accuracy.
- Oversaw loading and unloading operations, enhancing workflow efficiency.
- Trained new employees on safety protocols and operational procedures.
- Fork Lift operation.
Cook Supervisor
Walt Disney World Resort
Lake Buena Vista, FL
09.2013 - 01.2018
- Supervised kitchen staff, ensuring adherence to food safety and sanitation standards.
- Developed and implemented efficient food preparation processes to enhance service speed.
- Coordinated daily kitchen activities, optimizing workflow for peak hours.
- Managed inventory levels, minimizing waste while ensuring ingredient availability.
- Conducted regular quality checks on food presentation and taste consistency.
- Collaborated with management to create seasonal menus that increased customer satisfaction.
- Planned and directed high-volume food preparation in fast-paced environment.
Education
Culinary Arts Certificate - Culinary Arts
Le Cordon Bleu Orlando
Orlando, Fl04-2014
High School Diploma -
South Lake HighSchool
Groveland, Fl05-2012
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Work with minimal supervision
- Documentation and reporting
Timeline
Parts to Service Liaison
Gator Harley Davidson
12.2023 - 05.2024
Subaru Service Technician
Villages Subaru
08.2023 - Current
Valvoline Instant Oil Change
Metro Lube Companies
01.2023 - 08.2023
Service Advisor
Gator Harley Davidson
08.2021 - 12.2024
Facility Maintenance Manager
Gator Harley Davidson
10.2019 - 08.2021
Senior Deckhand
American-CruiseLines
05.2019 - 09.2019
Shipping and Receiving Assistant
Walt Disney World Resort
01.2018 - 05.2019
Cook Supervisor
Walt Disney World Resort
09.2013 - 01.2018
Culinary Arts Certificate - Culinary Arts
Le Cordon Bleu Orlando
High School Diploma -
South Lake HighSchool