David Rubio
Denver,United States
Summary
Dedicated customer service representative who provides exceptional customer service through active listening and problem solving. Passionate about achieving a challenging position that allows meaningful contribution to a business success. Persistent and driven with a dynamic personality that inspires people to work with me.
Overview
11
11
years of professional experience
Work History
Line Cook
Chik-Fil-A
Cherry Creek
11.2023 - Current
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Enhanced meal quality by consistently utilizing fresh ingredients and following proper food safety guidelines.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Construction Laborer
M&J Drywall
Dallas, TX
01.2020 - 01.2023
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Learned advanced techniques from experienced drywall installers, honing skills and expanding knowledge base.
- Excellent communication skills, both verbal and written.
Customer Service Specialist III
Denver Health Medical Center
Denver, CO
01.2014 - 01.2019
- Performed computerized patient scheduling , Pre-registration and obtainment of pre-certification authorization.
- Collected comprehensive demographic and insurance information required to facilitate accurate billing off patient presenting for services.
- Scheduled internal appointments according to present guidelines, meanwhile resolving patient problems by clarifying issues and searching answers to alternate solutions
- Maintained communication and collaborate with with patient,provider, payer representative and staff.
- Assisted in new hire training.
Education
High School Diploma -
Ridge View Academy
Watkins, CO05-2009
Skills
- Bi-Lingual in spanish
- Exceptional Workflow Management
- Self-motivated
- Multi-tasking
- Skilled in Call Center Operations
- Adheres to customer service procedures
- Public Speaking
- People Oriented
Timeline
Line Cook
Chik-Fil-A
11.2023 - Current
Construction Laborer
M&J Drywall
01.2020 - 01.2023
Customer Service Specialist III
Denver Health Medical Center
01.2014 - 01.2019
High School Diploma -
Ridge View Academy