Laney Douglas
Oklahoma City,OK
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
I AM an Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Apple Technical Support Agent
Apple
Oklahoma City, OK
03.2021 - 11.2023
- Researched new technologies that could be implemented into existing systems.
- Ensured compliance with all applicable laws and regulations when dealing with customer data.
- Provided technical support to customers via telephone and email regarding Apple products.
- Diagnosed, troubleshot and resolved customer issues related to hardware, software, network connectivity and peripherals.
Call Center Representative & Customer Service
SYNQ3 Restaurant Solutions
Moore, OK
11.2019 - 05.2020
- Provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
Wal-Mart Customer Service Manager
Walmart
Moore, OK
08.2016 - 09.2019
- Customer service, setting money up, cashier, returns, organizing and cleaning
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
Sonic Crew Member
Sonic Drive-In
Moore, OK
06.2015 - 08.2016
- Organizing and cleaning, handling money, handling food, processing orders, customer communication
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Organized and restocked supplies to support operations and team productivity.
Education
High school diploma -
Moore High School
05.2018
COSMETOLOGY DEGREE - Cosmetology
Moore Norman Technology Center - Norman
Norman, OK08-2016
Skills
- Cooking
- Cleaning Experience
- Sales
- Cash Handling
- Client Relationship Building
- Technical Troubleshooting
- Customer service
- Food Service
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Apple Technical Support Agent
Apple
03.2021 - 11.2023
Call Center Representative & Customer Service
SYNQ3 Restaurant Solutions
11.2019 - 05.2020
Wal-Mart Customer Service Manager
Walmart
08.2016 - 09.2019
Sonic Crew Member
Sonic Drive-In
06.2015 - 08.2016
High school diploma -
Moore High School
COSMETOLOGY DEGREE - Cosmetology
Moore Norman Technology Center - Norman