Summary
Overview
Work History
Education
Skills
Timeline
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Tatianna Merschoff

Lawton,OK

Summary

Dynamic and detail-oriented licensed cosmetologist with a proven track record at JCPenney Salon, excelling in client consultations and personalized hair styling. Recognized for enhancing customer satisfaction through exceptional service and creative vision, while effectively managing appointments and increasing salon revenue through product education and upselling techniques.

Radiates creativity and upbeat personality, ensuring welcoming and enjoyable experience for clients. Possesses solid understanding of hair care techniques and products, with skills in cutting and styling. Strives to enhance client satisfaction and boost salon success through exceptional service.

Experienced with modern hairstyling techniques and client consultations. Utilizes advanced skills in color treatments and precision cutting to exceed client expectations. Track record of fostering strong client relationships and staying current with industry trends.

Driven by passion for beauty and client satisfaction, looking to transition into new field. Developed strong communication and customer service skills in fast-paced salon environment. Excels in building client relationships and providing personalized service, aiming to leverage these strengths in new career path.

Overview

4
4
years of professional experience

Work History

Apple Technical Support Agent

ContinuumGlobal
01.2021 - 12.2021
  • Enhanced customer satisfaction by efficiently resolving technical issues with Apple products and services.
  • Successfully handled escalated cases by taking ownership of the issue and coordinating resources to find a resolution.
  • Participated actively in cross-functional initiatives aimed at improving overall customer experience across all channels of interaction.
  • Established rapport with clients through active listening skills that allowed me to understand their specific problems quickly.
  • Cultivated strong relationships with clients, providing exceptional service while troubleshooting complex issues.
  • Collaborated closely with engineering teams to resolve software bugs and hardware defects, ensuring customer satisfaction.
  • Assisted customers in navigating product features, enabling them to maximize the utility of their Apple devices.
  • Contributed to a significant reduction in repeat calls, through thorough issue diagnosis and resolution.
  • Persistent follow-up maintained open communication lines with customers until their problems were fully resolved.
  • Served as a point-of-contact between customers and other departments within the organization when cross-collaboration was necessary.
  • Reduced escalations by proficiently addressing user concerns before they became critical issues requiring higher-level intervention.
  • Boosted call center efficiency by mastering internal tools such as ticketing systems and knowledge databases.
  • Streamlined workflow for faster response times, by effectively prioritizing and managing support tickets.
  • Developed customized solutions for unique client needs, showcasing the versatility of Apple technology.

Hairstylist

JCPenney Salon
01.2024 - 10.2024
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Resolved guest complaints about service or style.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Counted and documented opening and closing cash amounts daily.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.

Radiation Scheduler

Cancer Centers Of Southwest Oklahoma
03.2023 - 01.2024
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
  • Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.

Hair Braider

Ball Game Barbershop
05.2022 - 12.2022
  • Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
  • Designed flattering natural styles for variety of face shapes.
  • Enhanced customer satisfaction by providing personalized hair braiding services tailored to individual preferences.
  • Maintained clean and organized workstations, adhering to strict sanitation guidelines for client safety and comfort.
  • Utilized various tools such as combs, shears, and hair extensions to create a wide variety of braided hairstyles.
  • Created beautiful braiding styles to accentuate client faces.
  • Delivered exceptional customer service through attentive listening skills that allowed for accurate interpretation of client desires.
  • Showcased diverse hair braiding techniques, increasing salon revenue and attracting new clientele.
  • Styled locs, twist and extensions for up to 4 clients per day.
  • Recommended products to extend life of braids.
  • Consistently received positive feedback from clients, resulting in increased repeat business and referrals.
  • Developed casual, daily hairstyles for convenience and style.
  • Developed a loyal clientele base by delivering high-quality hair braiding services with excellent attention to detail.

Janitor

Diversified Maintenance
10.2024 - 06.2025
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
  • Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
  • Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Checked in and stocked inventory throughout facility.
  • Reported damages and hazardous conditions to management for further action.
  • Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.

Education

No Degree - Medical Billing And Coding

DeVry University
New York, NY
05-2026

No Degree - Cosmetology

ITS Beauty School
Lawton, OK
05-2022

GED -

Great Plains Technology School
Lawton Ok
05-2021

Skills

  • Quick learner
  • Client consultation
  • Appointment scheduling
  • Hair styling techniques
  • Schedule management
  • Customer consultation
  • Detail-orientated
  • Highly motivated self-starter
  • Oklahoma licensed cosmetologist
  • Men and women haircuts
  • Strong leader
  • Natural hair care
  • Customer education
  • Hair analysis
  • Appointment coordination
  • Braiding techniques
  • Hair styling
  • Twist extensions
  • Creative vision

Timeline

Janitor

Diversified Maintenance
10.2024 - 06.2025

Hairstylist

JCPenney Salon
01.2024 - 10.2024

Radiation Scheduler

Cancer Centers Of Southwest Oklahoma
03.2023 - 01.2024

Hair Braider

Ball Game Barbershop
05.2022 - 12.2022

Apple Technical Support Agent

ContinuumGlobal
01.2021 - 12.2021

No Degree - Medical Billing And Coding

DeVry University

No Degree - Cosmetology

ITS Beauty School

GED -

Great Plains Technology School

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