Gabriel Brooks

Troubleshoot, asset tag, case, and provision MacBook's

• Must have experience troubleshooting Mac OS
• Help troubleshoot and resolve problems as they arise
• Comfortable with Mac OS and iOS.
• Networking fundamentals. Should recognize the OSI model and be able to use it for troubleshooting
• Experience with content caching and tethered caching a plus.
• Experience with Jamf or other MDM’s a major plus.

• Assist in the refreshing of district end-user devices
• Installing/Uninstalling cables, equipment, and devices
• Receiving and unboxing technology inventory and equipment
• Assisting in the imaging of technology devices
• Lifting, sorting, moving, technology equipment
• Attending meetings or work occasional overtime during busy periods as requested by supervisors or district administration
• Clean, label, and repair technology equipment
• Be respectful and courteous to parents, students, and staff
• Read and respond to email in timely manner
• Be comfortable with the use of computers and other district technology to facilitate communication with district staff and administration
• Complete all required training
• Travel in district as needed to provide services to district buildings and personnel, deliver or pick up technology equipment as needed to facilitate the repair and/or distribution of technology
• Participate in special technology projects as required
• Install Network Infrastructure.

• Unloading trucks and ensure packages are loaded correctly
• Follow proper postal routing guidelines
• Package sorting and handling
• Operate mechanical equipment to more larger package shipments
• Placed bins, carts and containers in convenient locations to assist with loading efficiency
• Ensured that all products were stored properly in designated areas
• Worked collaboratively with other preloaders to ensure efficient workflow throughout the day
• Tagged and wrote identifying information on containers, boxes and cargo
• Collaborated with other movers when loading large equipment to prevent potential accidents
• Scanned, pushed and loaded items on conveyor line for loading into trailers
• Assisted with unloading trailers manually when necessary using appropriate tools such as dollies or carts.

• Read and interpret maintenance manuals, service bulletins, and other specifications to determine the feasibility and method of repairing or replacing malfunctioning or damaged components
• Preform maintenance duties in reference to said manuals
• Provide Technical Support Administrative Duties.

• Provide networking/desktop support and perform maintenance tasks
• Earned commendations for teamwork, flexibility and work excellence in providing support
• Approached customers and engaged in conversation through use of effective interpersonal and people skills
• Completed day-to-day duties accurately and efficiently
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, and obtain details of complaints
• Determine charges for services requested, collect
• Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable
• Test cooked food by tasting and smelling it to ensure palatability and flavor conformity
• Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
• Monitor compliance with health and fire regulations regarding food.