Qualified shop foreman/master automotive technician with a background in working for high-volume and fast-paced service production environment. Experience in training, coaching and motivating employees.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shop Foreman
BMW Of Honolulu
10.2023 - Current
Directed daily operations of team of 20 technicians and 8 service advisors.
Streamlined workflow processes by identifying bottlenecks in production and implementing appropriate solutions to alleviate them.
Diagnose and repair ‘come-backs’ or more complex problems on internal combustion, hybrid, or electric vehicles.
Fostered a strong team dynamic by promoting trust, open communication, and collaborative problem solving among team members.
Mentor and supervise new technicians by teaching them processes and procedures to meet BMW standards.
Perform road tests with clients to effectively address their concerns.
Openly collaborate with service manager to discuss ongoing shop concerns.
Automotive Master Technician
BMW Of Honolulu
01.2022 - 10.2023
Conducted automotive inspections, diagnostics, and repairs on BMW brand auto and electric vehicles
Identified and fixed vehicle issues pertaining to car engine, transmission, suspension, and electrical systems
Completed high-volume repairs in a timely manner
Recognized and solved problems pertaining to advanced engine or electrical complications
Worked amicably with positive communication between BMW management, shop foremen, service advisors, dealership departments, and fellow technicians
Attended supplemental training classes to further achieve certification on automotive diagnostics
Operated efficiently in teams and successfully hit company team and/or independent goals on a monthly basis