David Sanchez
Houston,TX
Summary
As a dedicated customer service and production professional, I bring over 10 years of experience in enhancing customer satisfaction and streamlining production processes. My expertise lies in effectively managing client relations, resolving issues promptly and improving operational efficiencies to boost productivity. I am skilled in implementing strategic initiatives that align with company goals. With the strong attention to detail and exceptional communication skills I thrive in fast paced environments, and I'm committed to delivering outstanding customer experiences, and achieving production targets.
Overview
10
10
years of professional experience
Work History
Production Technician
Coca Cola Southwest Beverages
09.2020 - Current
- Troubleshooted equipment malfunctions 5 to 10 times quickly per day to minimize disruptions in production schedules.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setups 3 to 4 times a day of production equipment to establish optimal performance.
- Participated in root cause analysis investigations for recurring issues, identifying solutions to prevent recurrence.
- Streamlined internal communication processes by implementing effective communication tools and platforms.
- Communicated with leads, supervisors, and management to maintain or improve set goals
- Oversaw regular inventory audits 1 time per week identifying discrepancies and taking corrective actions where necessary.
Quality Control Inspector
Oneal Manufacturing
01.2018 - 09.2020
- Inspected incoming and outgoing materials for accuracy and quality.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
- Traveled to customers' companies 2 to 5 times per week when complaints were filed to correct issues and fulfill customers' expectations.
Material Handler
Daltile
05.2015 - 12.2018
- Enhanced overall productivity with the introduction of an effective team collaboration strategy.
- Facilitated accurate inventory counts for better stock control and order fulfillment accuracy.
- Maintained 70 percent productivity consistently.
Education
High School Diploma -
Kenowa Hills HS
Grand Rapids, MI05.2013
Skills
- Quality control
- Testing and troubleshooting
- Teamwork and collaboration
- Customer service
- Problem-solving
- Ethical leadership
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Production Technician
Coca Cola Southwest Beverages
09.2020 - Current
Quality Control Inspector
Oneal Manufacturing
01.2018 - 09.2020
Material Handler
Daltile
05.2015 - 12.2018
High School Diploma -
Kenowa Hills HS
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