David Santillan
Temple City,CA
Summary
Dynamic and reliable professional with extensive experience at Santa Anita Race Track, excelling in customer service and cash handling. Proven ability to enhance guest satisfaction through effective communication and teamwork. Skilled in bar equipment use and inventory management, consistently delivering high-quality service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Bartender/Bar Back
Santa Anita Race Track
Arcadia, CA
11.2018 - 04.2024
- Facilitated outstanding customer interactions in dynamic setting to ensure guest satisfaction.
- Prepared and served a variety of alcoholic and non-alcoholic beverages efficiently.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Assisted in inventory management, tracking supplies and reordering when necessary.
- Collaborated with team members to enhance workflow during peak hours, improving service speed.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Delivery Driver
Papa John's Pizza
Pasadena, CA
06.2015 - 11.2018
- Delivered timely orders, ensuring customer satisfaction and repeat business.
- Navigated efficiently through routes to optimize delivery times and fuel consumption.
- Maintained vehicle cleanliness and safety standards to comply with company policies.
- Communicated effectively with team members to coordinate order processing and deliveries.
- Assisted in training new drivers on delivery procedures and customer service best practices.
- Monitored inventory levels for delivery supplies, ensuring adequate stock for daily operations.
- Delivered packages to customer doorsteps and business offices.
- Collaborated with management to streamline delivery processes, improving overall efficiency.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Kept detailed records of deliveries and money received from customers.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Education
High School Diploma -
Temple City High School
Temple City, CA06.2014
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Cleanliness and hygiene
Cash register operation
Service-oriented mindset
Professional appearance
Food service
Inventory
Salesmanship
Food running
Basic accounting
Order management
Ordering procedures
Bar restocking
Cash and credit transactions
Safe service compliance
Safe food handling procedures
ABC standards
Hospitality and accommodation
Fast learner
Honest and dependable
Teamwork and professionalism
Timeline
Bartender/Bar Back
Santa Anita Race Track
11.2018 - 04.2024
Delivery Driver
Papa John's Pizza
06.2015 - 11.2018
High School Diploma -
Temple City High School