David Scala

• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Established strong relationships with key customers, resulting in increased customer loyalty.
• Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
• Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
• Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.

• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Developed strategic plans, setting clear objectives and achievable milestones for the team.
• Managed cross-functional teams for successful project completion within deadlines and budgets.

Designed and Implemented Microsoft Mail solution for US/Saudi Arabia locations, domestically and abroad.

Responsible for Design, Planning, and Post Implementation support.

Interfaced with Top Level Air Force personnel.

• Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.