DENNIS (Ike) RAYMOND CLEPPER
Batavia
Summary
Experienced with customer relationship management, ensuring client satisfaction and retention. Utilizes proactive strategies to address customer needs and enhance engagement. Knowledge of effective communication and problem-solving for optimal customer success.
Overview
22
22
years of professional experience
Work History
Customer Success Manager
Five Star Breaktime Solutions
Cincinnati, OH
01.2025 - Current
- Customer Retention-1 year as a CSM my retention rate is 99.40%. I earned 100% of all 4 quarterly retention bonus in 1 calendar year.
- Customer Conversions-1 year as a CSM I helped the North Region reach their conversion goal in 9 months. Cincinnati branch had the hightest expectation throughout the region of 22 total, we completed 23 total. Currently have 12 conversion in my sales pipeline for 2026 fiscal year.
- 1st Place in the CSM Pepsi Fridge Pack Challenge selling a total of 1400 pepsi fridge packs total of 16,800 cans. 36 CSM;s company wide took part in the competition.
- Negotiated and executed over 20 new service agreements in 1 calender year consisting of RFS, Markets, Vending, New Business, Conversions, Upgrades, Coffee Upgrades. addendum's, and contract extensions.
- Skilled and Trained in proforma protocol, SAP Concur, Five Star Safety University, Price Launch, market layouts-rendering playbooks, RFS playbook, Micro-Market Playbook.
- Was chose by CSM Director to represent North Region @ the RFS Champions Meeting in Chattoannoga in 2025.
Owner & Operator
IKESFOODSYSTEMS LLC
Batavia, Ohio
07.2008 - 07.2024
- Built great rapport with customers, resulting in growing partnerships and generating business.
- Created useful partnerships through remote and face-to-face networking.
- Recruited, hired and trained personnel, monitoring performance to assess need for merit or discipline.
- Kept business operations on sound financial footing with successful forecasting, budget management and resource allocation.
- Build Routes and Manage Employees.
- Operated/Designed Kitchen Commissary
- Integrated Cantaloupe System Cashless system.
- Integrated Three Square Markets.
Restaurant Manager/Food Service Manager
IKES CATERING IMA LLC
Batavia, Ohio
09.2003 - 08.2008
- Built strong rapport with vendors to help negotiate favorable prices on food products.
- Responded to guest concerns and complaints to achieve positive resolution.
- Conversed with guests informally to obtain feedback on overall customer satisfaction.
- Worked with FOH and BOH staff to support superior service delivery.
Education
Associate in Science (A.S.) - Criminal Justice
University of Cincinnati
Cincinnati, OhioBachelor of Science (B.S.) - Kinesiology/Exercise Science-Minor in Communication
Georgetown College
Georgetown College04.2003
Skills
- Personal/Interpersonal Communications
- Budget/Fiscal Planning
- Social media Advertising
- Business Management
- Employee Management
- Customer relationships
- Building and Creating New Business
- Maintaining Current Customer Relationships
- Food Service Expert
- Vending Machine Expert
- Integrated Micro Markets Vending in 2024
Accomplishments
Played 8 Season in AFL (Professional Football)
Won 1 Arena Bowl Championship.
Won 2 NAIA National Championships (Football)
2 Time NAIA All-American @ Georgetown College
LANGUAGE
Spanish
Intermediate
Timeline
Customer Success Manager
Five Star Breaktime Solutions
01.2025 - Current
Owner & Operator
IKESFOODSYSTEMS LLC
07.2008 - 07.2024
Restaurant Manager/Food Service Manager
IKES CATERING IMA LLC
09.2003 - 08.2008
Bachelor of Science (B.S.) - Kinesiology/Exercise Science-Minor in Communication
Georgetown College
Associate in Science (A.S.) - Criminal Justice
University of Cincinnati
AWARDS
1st Team All American NAIA Football Player 2002, Won 2 National Championships NAIA @ Georgetown College., Played Professional Arena Football for 8 Seasons 2003-2011., Won 1 Championship Arena Bowl in 2005.