David Scaramelli
Rantoul,IL
Summary
Proven Field Service Technician with a track record of enhancing system performance and customer satisfaction. Specializes in troubleshooting, preventive maintenance, and customer service, significantly improving equipment uptime. Skilled in technical troubleshooting and fostering team coordination, consistently identified sales opportunities, boosting revenue growth.
Overview
8
8
years of professional experience
Work History
Field Service Technician
Kw Graphics
04.2018 - 04.2022
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Discussed and recommended service options with customers and explained costs involved.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Liaised with internal departments to optimize productivity and efficiency.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Field Service Technician
MimakiUSA
07.2014 - 04.2018
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
Education
None - Electrical Engineering
ITT Technical Institute - Indianapolis
Indianapolis, INHigh School Diploma -
Oswego High School
Oswego, IL05.2007
Skills
- Problem-Solving
- Positive Attitude
- Field Repairs
- Troubleshooting and repair
- Customer Service
- Preventive Maintenance
- Technical Troubleshooting
- Teamwork and Coordination
- Customer training
- Repair and Installation
- Courteous and Professional
- Electrical Troubleshooting
- Hardware and software installation
- Multimeter usage
- Service Quality
- Technical Analysis
- Accountability and Work Ethic
- Device Installation
- Worksite preparation
Timeline
Field Service Technician
Kw Graphics
04.2018 - 04.2022
Field Service Technician
MimakiUSA
07.2014 - 04.2018
None - Electrical Engineering
ITT Technical Institute - Indianapolis
High School Diploma -
Oswego High School