Dynamic Product Solutions Manager with over 10 years of experience. Known for exceptional problem-solving and attention to detail, effectively driving innovative solutions that enhance operational efficiency and stakeholder satisfaction.
Overview
19
19
years of professional experience
Work History
Product Solutions Manager
The Walt Disney Company
Rochester, NY
11.2014 - Current
Work with cross-functional teams to develop and implement innovative solutions to complex business needs.
Collaborated with stakeholders to define project requirements and ensure alignment with business objectives.
Provide support for order management system tools
Act as the main point of contact with sales order management system vendor
Work with internal and external teams to troubleshoot and fix any issues that arise with order management or ad serving tools
Stat-Stringer
Major League Baseball
Seattle, WA
02.2019 - 09.2019
Digitally and physically scored games at T-Mobile park in Seattle for Mariners home games
Entered the results of every pitch and game event into MLB software as well as keeping a hand-written scorecard
Worked with MLB support staff to ensure all data was entered correctly
Collaborated with Official Scorer to validate what is entered matched boxscore
Technical Account Manager
Razorfish
Seattle, WA
10.2013 - 08.2014
Primarily worked on the Microsoft commercial brands as the technical expert providing support for and knowledge of data tracking, ad serving, and trouble-shooting creative
Oversaw day-to-day digital ad operation efforts for assigned campaigns
Responsible for executing and managing flawless digital campaign ad operations
Lead investigation, documentation and resolution of technical concerns with internal and external stakeholders
Facilitated all quality assurance, making sure that creative meets industry standards
Took an active role in guiding the team in the use of new marketing technology products and processes
Online Advertising Operations Trafficker
The Seattle Times
Seattle, WA
01.2012 - 09.2013
Responsible for the timely, accurate scheduling and delivery of The Seattle Times' portfolio of online advertising products
Analyzed, troubleshot and proactively developed recommendations for campaign optimization to ensure high quality delivery and performance to our clients and maximizes revenue opportunities
Developed and provided exceptional communication, reporting, and analysis to all process stakeholders
Contributed to the daily operations and overall strategy of New Media Ad Operations, ensuring the quality and responsiveness of service met or exceeded targeted expectations
Owned the scheduling of advertising products, and ensured accurate pacing and delivery through the use of internal tools and systems as well as with and through vendors and other 3rd party relationships
Monitored campaign delivery and optimized campaigns based on performance metrics and reporting analysis to maximize revenue generation and client success
Managed online inventories and created forecasts using traffic analysis to maximize our revenue opportunities
Communicated ad campaign problems or issues to Sales Coordinators, including viable solutions or alternatives Tested and troubleshot creative and ad campaign issues and reporting discrepancies
Collaborated with Sales, Sales Ops, Design and QA around implementation and updates Provided technical ad support to sales team and their clients
Associate Manager, Advertising Operations
Massachusetts Institute of Technology
Boston, MA
05.2007 - 01.2012
Managed day-to-day advertising operations for TechnologyReview.com and the print version of Technology Review
Worked with sales team, ad agencies, and clients to effectively optimize ad campaigns based on campaign goals
Worked with web development and editorial staff to implement custom advertising projects (microsites, special reports, etc.)
Prepared monthly campaign reports for clients and suggest/implement optimization, if necessary
Prepared monthly billing for online/print and worked with accounting to ensure timely invoice processing Maintained various online partner revenue streams
Management of online and print ad inventory
Worked with sales team to ensure timely implementation of advertising campaigns (both online and print)
Built out individual reports based on data to show ad performance for each advertiser
Provided consultation to sales team to optimize ad performance for online campaigns
Monitored each ad campaign to ensure all goals are met Coordinated ad placements for print edition
Made sure all print ads are received in a timely manner from clients and meet specifications
Trafficked all print ads to production department
Education
Bachelor of Science - Communications; Media Management
State University of New York
Fredonia
05-2003
Skills
Business analysis
Product management
Requirements gathering
Use of Online Advertising Tools / Software
Data Entry
Timeline
Stat-Stringer
Major League Baseball
02.2019 - 09.2019
Product Solutions Manager
The Walt Disney Company
11.2014 - Current
Technical Account Manager
Razorfish
10.2013 - 08.2014
Online Advertising Operations Trafficker
The Seattle Times
01.2012 - 09.2013
Associate Manager, Advertising Operations
Massachusetts Institute of Technology
05.2007 - 01.2012
Bachelor of Science - Communications; Media Management
Product Owner/Manager – Digital Presentment/Customer Communications Solutions at OSG ConnectProduct Owner/Manager – Digital Presentment/Customer Communications Solutions at OSG Connect