I enjoy learning about technology and innovation , Clocks and watches , restoring mechanical things , tractors , and innovations in lighting I enjoy using my knowledge and experience to help others Enjoy doing things together as a family
David Schurk
Madison
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
51
51
years of professional experience
Work History
Team Member
Tractor Supply Company
07.2019 - Current
- Assemble new equipment such as Log Splitters , Snow Blowers , Chainsaws , Zero Turn Mowers , Lawn tractors , and Barbecue Grills for retail sale.
- Assisted customers in identifying products and providing solutions for their needs.
- Collaborated with team members to ensure smooth daily operations and customer satisfaction.
- Trained new team members on company policies and procedures to enhance team efficiency.
- Provided feedback to management regarding process improvements and operational challenges.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Continuous online new product training.
CNC Machine Operator
PDQ , Inc.
08.2019 - 04.2025
- Monitored production processes and made adjustments to maintain optimal performance.
- Conducted routine maintenance on machines to prevent downtime and ensure longevity.
- Collaborated with engineering teams to troubleshoot machining issues and implement solutions.
- Interpreted blueprints and technical drawings to accurately produce components.
- Adjusted machine settings based on feedback from quality inspections to improve product accuracy.
Technician - Wrecker Operator
Nelcon Service
03.2014 - 03.2019
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Helped to maintain a fleet of 45 light, medium , and heavy wreckers.
- Operated a 2 ton flatbed wrecker to assist and recover distressed vehicles.
- Carried out mechanical repairs on customer and company vehicles as needed.
- Preparing new company vehicles to enter service.
Field Service Engineering - Brand Quality
Saab Cars North America
04.2010 - 05.2013
- Performed technical issue resolution for field equipment, ensuring optimal vehicle performance and customer satisfaction.
- Conducted quality assurance inspections on vehicles to maintain brand standards and enhance product reliability usually at the Ports of Entry and reported findings back to Production in Sweden.
- Collaborated with engineering teams to provide feedback on design issues, contributing to product improvement initiatives.
- Delivered dealer technician training programs on vehicle maintenance and features, improving their knowledge and experience with new models.
- Diagnosed and resolved technical issues in field environments, reducing downtime and enhancing service efficiency.
- Analyzed warranty parts and dealer claim data data to identify trends and recommend improvements in factory service processes and customer interactions.
- Facilitated cross-functional meetings to discuss product quality issues, enhancing collaboration and problem-solving efforts.
- Executed quality assurance inspections to verify compliance with industry standards and enhance dealer and customer confidence.
Field Service Engineer - Saab/GM
Saab / General Motors
03.2004 - 04.2009
- Conducted regular maintenance and repairs on automotive systems, ensuring optimal performance and reliability.
- Collaborated with sales teams to provide technical insights, enhancing product offerings and customer satisfaction.
- Executed troubleshooting and diagnostics on malfunctioning equipment, identifying root causes and implementing solutions.
- Documented field service activities, including reports and recommendations for future system improvements.
- Provided expert technical support during product launches, ensuring seamless integration and operation.
- Implemented preventive maintenance schedules, reducing equipment downtime and enhancing client trust.
- Coordinated with cross-functional teams to resolve technical issues, fostering a collaborative work environment.
- Supported warranty claims by assessing product performance and documenting necessary repairs.
- Developed and maintained strong relationships with dealers and technicians, promoting loyalty and repeat business.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Collaborated with engineering teams during product development phases to provide valuable insights from a field service perspective.
- Scheduled service calls according to customer location and urgency of need.
900 / 9-3 Technical Product Specialist
Saab Automobile , USA
04.1992 - 07.2004
- 900 / 9-3 Technical Product Specialist
- 900 / 9-3 Convertible Specialist
- Covered the U.S. market with dealer support and assisted both Canada and Mexico .
- Collaborated with cross-functional teams in Sweden and Finland to streamline product development processes, ensuring timely delivery of updates.
- Represented Saab participating in both General Motors Hot and Cold weather testing programs in Arizona and Canada.
- Reviewed warranty returned parts and documented examples for Service Engineering in Sweden and Finland .
Technician Specialist
Saab Cars USA
01.1982 - 03.1992
- Experimental Test Fleet Technician - Maintaining Saab's U.S. fleet of Experimental Test cars based in Orange, CT.
- On car tested Technical Service Bulletins before release to dealers.
- Increased customer satisfaction by providing prompt and accurate technical support.
- Collaborated with team members to complete complex projects within established timelines.
- Participated in continuous learning opportunities to stay current on industry trends, enhancing personal expertise while contributing to overall company growth.
- Maintained a safe working environment by adhering to industry safety standards and protocols.
Lead Technician
Guilford Motor Company
06.1975 - 12.1981
- Lead Technician
- Wrecker Driver
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Shop Foreman
- New Car Prep with Air Conditioning and accessory installation.
- Participated in all factory training specializing in diesel engines.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Automotive Service Excellence Certified Technician
Education
High School Diploma -
Guilford High School
Guilford, CTNo Degree - Mechanical Engineering
Greater New Haven State Technical School
North Haven, CTSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Assembling Equipment
- Product Knowledge and Technical Support
- Mechanically inclined
- Technical support
- Equipment operation and maintenance
- Soldering
- Plumbing
- Welding
- Electrical
Interests
Timeline
CNC Machine Operator
PDQ , Inc.
08.2019 - 04.2025
Team Member
Tractor Supply Company
07.2019 - Current
Technician - Wrecker Operator
Nelcon Service
03.2014 - 03.2019
Field Service Engineering - Brand Quality
Saab Cars North America
04.2010 - 05.2013
Field Service Engineer - Saab/GM
Saab / General Motors
03.2004 - 04.2009
900 / 9-3 Technical Product Specialist
Saab Automobile , USA
04.1992 - 07.2004
Technician Specialist
Saab Cars USA
01.1982 - 03.1992
Lead Technician
Guilford Motor Company
06.1975 - 12.1981
High School Diploma -
Guilford High School
No Degree - Mechanical Engineering
Greater New Haven State Technical School