David Seals
Killeen,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Subway Sandwich Artist
SUBWAY®Restaurants
06.2023 - 12.2023
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted customers in choosing menu items by providing food complementing information.
- Greeted guests, promoted specials, and took orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Met sales targets by encouraging50 plus customers to buy extra food items such as drinks, desserts, and sides
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Trained team members to prepare sandwiches and other items according to instructions.
Server
Garden Estates Of Temple
01.2022 - 09.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked closely with front-of-house staff to facilitate excellent customer service
- Supported needs of 50 - person wait staff who attended to specific needs of countless customers daily
Customer Service Representative
Teleperformance USA
Killeen, TX
03.2021 - 10.2022
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered prompt service to over 20 customers daily
Education
High School Diploma -
Robert M Shoemaker High School
Killeen, TX05.2018
Skills
- Order Management
- Task Delegation
- Teamwork and Collaboration
- Call Management
- Information Security
- Data Entry
- Complaint Resolution
- Call Center Operations
- Customer Service
- Professional Telephone Demeanor
- Research
- Problem-Solving Abilities
Timeline
Subway Sandwich Artist
SUBWAY®Restaurants
06.2023 - 12.2023
Server
Garden Estates Of Temple
01.2022 - 09.2023
Customer Service Representative
Teleperformance USA
03.2021 - 10.2022
High School Diploma -
Robert M Shoemaker High School