David Shaffer
Mineral Ridge,OH
Summary
Clinical Applications Specialist recognized for contributions to sales growth, customer satisfaction and product enhancement through delivery of exceptional training and support. Travels to customer sites worldwide to train customer employees on applications and healthcare technology. Consistently scores high on customer feedback in post-engagement surveys.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Clinical Applications Specialist
Esoate North America
10.2012 - 06.2022
- Helped organize and implement workshops for worldwide field applications for new and existing products.
- Supported early-stage and post-sales activities with product demonstrations, installation and customer training.
- Worked directly with sales team on account acquisition and sales of additional seat licenses to existing accounts.
- Developed application quick guides, video tutorials and user guides.
- Communicated customer feedback and suggestions to development team for improvement of versions and functionality.
- Conducted product training and application support in on-site hospital settings or via web session for healthcare professionals.
Cardio/Vascular Sonographer
East Palestine Family Medical Center
05.1987 - 06.2020
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Captured images using mobile equipment.
- Processed, labeled, and organized diagnostic images to match with patient records.
- Applied and positioned equipment to take images following set parameters.
Education
Radiology Certificate - Radiology
Sharon Regional Hospital School of Radiology
Sharon, PANo Degree - Ultrasound
Lakeland Community College
Willoughby, OHUltrasound Training - Ultrasound
Sharon General Hospital
Sharon, PASkills
- FDA Compliance
- Business Intelligence Data Modeling
- Workflow Support
- Standard Operating Procedures Understanding
- Customer Education
- Quality Control Standards
- Customer Needs Assessments
- System Implementation
- Customer Support
- Knowledge of Clinical Applications
Certification
- License: ARDMS #19361 RDCS,RVT.
Timeline
Clinical Applications Specialist
Esoate North America
10.2012 - 06.2022
Cardio/Vascular Sonographer
East Palestine Family Medical Center
05.1987 - 06.2020
Radiology Certificate - Radiology
Sharon Regional Hospital School of Radiology
No Degree - Ultrasound
Lakeland Community College
Ultrasound Training - Ultrasound
Sharon General Hospital
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