Experienced with handling complex legal disputes and managing litigation processes. Utilizes strong research and analytical skills to develop compelling arguments and strategies. Track record of effectively coordinating with legal teams and achieving successful case outcomes.
Overview
13
13
years of professional experience
Work History
Litigation Specialist and Corporate Representative
Pacesetter Claims Service
10.2023 - Current
Collaborated with legal teams to develop litigation strategies and address case weaknesses.
Ensured compliance with court deadlines by maintaining an organized calendar system for all active cases.
Analyzed legal issues and provided well-reasoned recommendations to attorneys on case strategy and tactics.
Improved team collaboration through clear communication regarding shared tasks and responsibilities.
Negotiated settlements in mediation and arbitration settings, resulting in reduced litigation costs for clients.
Identified potential risks or weaknesses in cases early on allowing proactive strategizing towards optimal resolution.
Auto Damage Field Appraiser
The Best Claims Solutions
06.2023 - 10.2023
Educated policyholders on the claims process.
Enhanced customer satisfaction with timely and accurate appraisals, leading to faster claims processing.
Improved appraisal efficiency by implementing standardized procedures and documentation methods.
Improved overall claim handling efficiency by proactively addressing potential obstacles and identifying areas for process improvement.
Developed strong relationships with local repair facilities, fostering a collaborative environment for addressing complex claims situations.
Demonstrated adaptability and resilience in the face of challenging field conditions or unexpected changes to assignments, ensuring timely completion of work responsibilities.
Complex Claims Adjuster
Alacrity
09.2022 - 05.2023
Providing excellent customer service and conflict resolution to insureds, agents, and vendors
Managing and reviewing Independent Field Adjuster’s and Engineer inspection reports
Collaborates and revises Xactimate estimates
Reviews and evaluates policy language for coverage determination
Negotiates repair estimates with contractors, vendors, public adjusters, and attorneys
Mentors new teammates on Progressive Home processes and procedures as needed
Inside Senior Claims Adjuster
FKS Insurance Services LLC
12.2021 - 09.2022
Providing excellent customer service and conflict resolution to insureds, agents, and vendors
Managing and reviewing Field Adjuster’s and Engineer inspection reports
Collaborates and revises Xactimate estimates
Reviews and evaluates policy language for coverage determination
Negotiates repair estimates with contractors, vendors, public adjusters, and attorneys
Mentors new teammates on carrier processes and procedures as needed
Examined photographs and statements.
Inside Catastrophe Claims Adjuster
The Best Claims Solutions
07.2021 - 12.2021
Providing excellent customer service and conflict resolution to insureds, agents, and vendors
Managing and reviewing Independent Field Adjuster’s inspection reports
Collaborates and revises Xactimate estimates
Reviews and evaluates policy language for coverage determination
Negotiates repair estimates with contractors and vendors
Mentors new teammates on Progressive Home processes and procedures as needed
Inside Property Claims Adjuster
Transcynd Claim Partners
02.2021 - 05.2021
Worked at Allied Trust as a property adjuster
Handled catastrophe claims for February 2021 TX freeze and occasionally Daily losses
Provided excellent customer service and conflict resolution to insureds, agents, and vendors
Reviewed Independent Field Adjuster’s inspection reports for adherence to the policy
Handled contents and ALE claims
Auto Appraiser
SCA Appraisal Company
02.2018 - 01.2021
Coordinated with insureds to conduct inspections of their automobiles, RVs, and heavy equipment
Provided excellent customer service and conflict resolution to insureds, towing facilities and repair facilities
Used CCC1 formally known as CCCPathways and Audatex estimating software
Performed total loss valuations
Property Claims Adjuster
470 Claims Management
08.2017 - 10.2017
Inspected Residential Properties for multiple Non-Standard Insurance Carriers
Assisted in the field after Hurricane Harvey adjusting claims face to face with insureds and contractors
Drafted estimates using Xactimate estimating software for carrier review
Auto Claim Handler Desk
Windhaven Insurance
03.2017 - 08.2017
Investigated cause of loss and determined liability in Auto accidents
Provided excellent customer service to Windhaven customers and third-party claimants
Property Claim Handler/Virtual Inspector
Wardlaw
10.2016 - 03.2017
Worked on behalf of Homesite for Progressive and Geico handling property claims
Obtained IICRC Water Mitigation training and experience
Performed quality assurance review of estimates from Field Independent Adjusters
Conducted virtual inspections and wrote estimates based on these virtual inspections
Provided excellent customer service to Homesite and Geico customers
Education
High School -
Clyde High School
Clyde, TX
01.2012
Skills
Legal analysis
Settlement negotiation
Document review
Litigation strategy
Case analysis
Fact compilation
Teamwork and collaboration
Problem-solving
Timeline
Litigation Specialist and Corporate Representative