P. Lynne Warren
Summary
Management experience. Leader. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled litigation professional well-versed research and due diligence, fact investigations and records management. Professional writing and editing, data organization and documentation strengths. Licensed Adjuster motivated to succeed in a fast-paced and deadline-driven professional environment. Comprehensive knowledge of policy and claims adjusting, including Xactimate. Self-motivated and customer focused. Professional with exceptional problem-solving skills. Driven. Specializing in all aspects of customer service. Analytical thinker and innovative problem solver. Energetic and enthusiastic. Excellent computer skills. Unparalleled customer service skills. Attention to detail.
Overview
13
13
years of professional experience
1
1
Certification
Work History
LITIGATION SPECIALIST
LEGION CLAIMS
08.2023 - Current
- Supervise litigation files for LIGA
- Advise legal counsel on coverages and property losses
- Provide authority to defense counsel
- Participate in mediations and pre-trial conferences
- Review and analyze estimates and inspections
- Hire and manage professional experts.
- Provided valuable assistance during trials by preparing exhibits, witness lists, and other materials necessary for presentation in court.
- Achieved favorable outcomes in complex cases through meticulous research and analysis.
- Analyzed legal issues and provided well-reasoned recommendations to attorneys on case strategy and tactics.
- Maintained strict confidentiality of sensitive information, adhering to ethical guidelines established by the legal profession.
- Reduced case backlog by efficiently prioritizing and managing high-volume caseloads.
- Developed strong working relationships with opposing counsel for effective communication and negotiation throughout the litigation process.
AUDITOR
LEGION CLAIMS
04.2022 - 08.2023
- Auditing files to confirm bundles are correct
- Working for LIGA to adjust claims for the insolvent carriers in Louisiana
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Approve payments for claims
- Answer questions from team members.
DESK ADJUSTER
PROGRESSIVE HOME - IAS CLAIMS SERVICE
09.2021 - 04.2022
- Daily Claims; CAT Claims; Supplements; Recoverable Depreciation
- Reviewed Daily claims before Settlement; Xactimate; Xactanalysis
- Supplement Requests; Reinspections
- Coverage Decisions; Coverage Decision Letters.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Increased client retention rates through empathetic communication and swift resolution of concerns during the adjustment process.
- Responded to customer inquiries, made appropriate decisions and closed files.
- Collaborated cross-functionally with other departments to address complex issues impacting claims resolution times effectively.
SITE MANAGER
TEAM 7 CAU MANAGER
04.2019 - 01.2021
- American Family Insurance- 75 ADJUSTERS under my leadership
- Recruiting; Training all new Adjusters
- Review Estimates, Authority Requests and Approve Letters
- Managed all time cards; Vacations/Time off
- Score cards; Huddle boards; Master Calendar Reporting
- Escalation calls.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Evaluated performance metrics to identify areas for improvement in both individual employee performance and overall project management strategies.
PROPERTY CLAIMS SUPERVISOR
ONSITE CLAIMS & APPRAISALS
08.2016 - 03.2019
- American Family Insurance
- Daily Claims; CAT Claims
- Reviewed Daily claims before Settlement; Xactimate; Xactanalysis; Payment Tracker; JCS; Guidewire
- Supplement Requests; Reinspections
- Trainer of new Adjusters - Vendors and Staff
- Exceptional Customer Service Survey Scores - Number 1 in all of American Family Claims for 2018.
AUTO ADJUSTING
06.2014 - 07.2016
- State Farm Liability and Total Loss - CAT and Zone work
- Claim ownership environment.
PROPERTY ESTIMATING
01.2011 - 06.2014
- Wind and Hail, Water
- Texas, Kansas, Oklahoma
- Xactimate.
Education
BACHELOR OF SCIENCE - Education
OKLAHOMA PANHANDLE STATE UNIVERSITY
12.1997
Skills
- Client Communication
- Legal Analysis
- Legal Research
- Document Review
- Settlement Negotiation
- Litigation Strategy
- Document organization
- Microsoft Office
- Case analysis
- Litigation review
- Attention to Detail
- Collaboration and Teamwork
- Effective Multitasking
- Creative and Critical Thinking
- Writing and editing
- Interpersonal Skills
- Conflict Resolution
- Policy Knowledge
- Exceptional telephone etiquette
Certification
- Flood Certified, 2016-2024
- Texas
- Oklahoma
- Oregon
- Minnesota
- Utah
- Michigan
- Louisiana
- Indiana
- Florida
- Indiana
Passport
489066548
Timeline
LITIGATION SPECIALIST
LEGION CLAIMS
08.2023 - Current
AUDITOR
LEGION CLAIMS
04.2022 - 08.2023
DESK ADJUSTER
PROGRESSIVE HOME - IAS CLAIMS SERVICE
09.2021 - 04.2022
SITE MANAGER
TEAM 7 CAU MANAGER
04.2019 - 01.2021
PROPERTY CLAIMS SUPERVISOR
ONSITE CLAIMS & APPRAISALS
08.2016 - 03.2019
AUTO ADJUSTING
06.2014 - 07.2016
PROPERTY ESTIMATING
01.2011 - 06.2014
BACHELOR OF SCIENCE - Education
OKLAHOMA PANHANDLE STATE UNIVERSITY