David Silva
Pharr,TX
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Chapas AC
Martha Chapa
08.2022 - 12.2022
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Developed strong communication and organizational skills through working on group projects.
- Worked well in a team setting, providing support and guidance.
Gspot Organic
Gayla De Anda
01.2017 - 03.2020
- Placed supply orders, restocked supplies and merchandised products for purchase by customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Implemented and developed customer service training processes.
- Investigated and resolved accounting, service and delivery concerns.
- Tracked customer service cases and updated service software with customer information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Handled customer inquiries and suggestions courteously and professional
Education
High School Diploma -
Hidalgo Early College High School
Hidalgo, TX05.2022
Skills
- Calm Under Pressure
- Customer Account Management
- E-commerce Support
- Shipping coordination
- Processing payments
- Account Management
- Appointment Setting
- Payment Processing
- Excellent Communication
Timeline
Chapas AC
Martha Chapa
08.2022 - 12.2022
Gspot Organic
Gayla De Anda
01.2017 - 03.2020
High School Diploma -
Hidalgo Early College High School