David Silverman
Hazel Park,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Customer Service Associate/Operations Training Facilitator
Trader Joe's
09.2005 - Current
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Attention to detail, working on projects with near and distant deadlines, talking to the public, working under pressure, prioritizing and a sense of urgency.
- Maintained and coordinated communication with corporate office and other store locations.
- Prioritized tasks based on urgency and importance while staying within an hourly time frame.
- Adjusts to working between individual and team tasks throughout the day.
- Takes on new projects with zeal, positivity, and a problem-solving attitude.
- Proactively participated in meetings and helped create new practices.
- Pitched ideas on how to improve performance and efficiency.
- Helped management to identify workflow issues and find solutions.
- Operated cash registers, scanners, and computers to check & order inventory.
Education
Some College (No Degree) - Liberal Arts And General Studies
Eastern Michigan University
Ypsilanti, MISkills
- Social Services Support
- Team-Building Activities
- Transit Operations
- Coaching and Development
Timeline
Customer Service Associate/Operations Training Facilitator
Trader Joe's
09.2005 - Current
Some College (No Degree) - Liberal Arts And General Studies
Eastern Michigan University