David Smalling
Richardson,TX
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Bartender
The Factory
06.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Vice President of Operations
Tapstrs
10.2015 - 02.2021
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Reduced operational costs by optimizing resource allocation and negotiating better contracts with suppliers.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Increased profitability with cost control measures and revenue generation initiatives.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
Head Bartender
The Keg Steakhouse + Bar
01.2009 - 09.2020
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
High School Diploma -
Berkner High School
Richardson, TX06.2004
Skills
- Beverage Preparation
- Suggestive Selling
- Menu Memorization
- Engaging Personality
- Responsible Alcohol Service
Timeline
Bartender
The Factory
06.2023 - Current
Vice President of Operations
Tapstrs
10.2015 - 02.2021
Head Bartender
The Keg Steakhouse + Bar
01.2009 - 09.2020
High School Diploma -
Berkner High School
Similar Profiles
Remy MacDonaldRemy MacDonald
Park Attendant at The FactoryPark Attendant at The Factory
William SankerWilliam Sanker
Usher at The FactoryUsher at The Factory
Alexander MorrisAlexander Morris
General Manager at Broadcloth Restaurant at The Wool FactoryGeneral Manager at Broadcloth Restaurant at The Wool Factory