David Smith
Keyfood Marketplace
Kings Park,NY
10
years of professional experience
Dedicated professional with a robust background in bookkeeping, management, and customer service. Expertise in managing financial transactions and resolving customer inquiries, leading to improved service excellence and team cohesion.
Work History
Book Keeper
10 Years 3 Months- Reconciled bank statements, ensuring alignment with internal records.
- Managed daily financial transactions and maintained accurate ledgers.
- Processed payroll accurately and on time for all employees.
- Implemented improved accounting procedures to enhance efficiency.
- Trained and mentored junior staff on bookkeeping best practices.
- Monitored expenses and identified discrepancies for corrective action.
- Resolved customer inquiries through various communication channels, ensuring timely and effective support.
- Managed escalated issues by collaborating with cross-functional teams to enhance customer satisfaction.
- Trained and mentored new representatives on best practices for service excellence and system usage.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
High School Diploma
Skills
Bookkeeping
Financial reporting
Workflow management
Customer relations
Customer service
Staff training
Complex Problem-solving
Decision-making
Timeline
Book Keeper
Keyfood Marketplace
05.2016 - CurrentRead More
Kings Park High School
High School Diploma
Read More