Cody Ladakos
Columbus,GA
Summary
Diligent Senior Systems Administrator with an active "Secret" Security Clearance with strong command of the English language. Proficient in managing complex IT infrastructures and resolving technical issues. Seeking a challenging role to leverage experience and skills in providing exceptional customer service and troubleshooting expertise. Willing to relocate: Anywhere. Authorized to work in the US for any employer.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Systems Administrator
Leader Communications Incorporated
Fort Moore, GA
03.2023 - Current
- Performs systems upgrades, system support, and problem logging / troubleshooting using the Action Request System (Remedy/ITSM/)
- Provides Network, Server, and Desktop administration and help desk support to customers
- Installs, configures, and administers Windows servers and desktop computers
- Configures and administers desktop and server-based software applications provided by customer
- Provides end user support as needed for computer and web account management and problem resolution
- Works with other system administrators and team members as needed to resolve inter-system issues
- Works with the Information Assurance Manager (IAM) and Information Assurance Officer (IAO) to identify and resolve any computer and information system security issues
- Performs remote and on-site desktop management assistance to users for computer systems and peripheral devices
- Assisted with (RF-ITV) support of Field Service Engineers on Fort Moore with troubleshooting and maintenance of RFID nodes
- Installs, configures, troubleshoots, relocates, and repairs desktops, peripheral devices, and printers
- Performs basic software installations and upgrades to operating systems and layered software packages
- Supports imaging of computer devices (desktop/laptop)
- Performs hardware break/fix (including PCs, laptops, workstations, printers, and other peripheral devices)
- Performs installation/removal of hardware (disk drives, adapter cards, printers, memory, etc.)
- Tracks and provides weekly metrics on the completion of all actions
- Serves as Information System Security Officer (ISSO) for Logistics Readiness Center (LRC)
- Promoted from Systems Administrator to Systems Administrator II, to Senior Systems Administrator with Secret security clearance.
IT Support Specialist
Naphcare, Inc.
Birmingham, AL
08.2022 - Current
- Configure and image servers, desktop, and laptop computers
- Resolve problems with domain and boot procedures
- Build, Configure, install, maintain, analyze, troubleshoot, and repair computer systems and related hardware
- Designed, implemented, and maintained complex IT infrastructure to support company-wide operations, resulting in improved system reliability and reduced downtime by 20%
- Led a cross-functional team in the successful migration of critical systems to a virtualized environment, resulting in cost savings of $50,000 per year and enhanced stability and flexibility
- Developed and executed comprehensive disaster recovery plans, ensuring business continuity in the event of a system failure or natural disaster, resulting in minimal data loss and uninterrupted operations
- Provided expert technical guidance and support to a team of junior administrators, fostering their professional growth and success, while reducing average response time to critical incidents by 30%.
Warehouse Specialist
Vectrus
Fort Moore, GA
06.2016 - 03.2023
- Accurately receive and ship goods with both internal and external customers
- Problem solves issues in warehouse with equipment, including ticketing system (Computers, Microsoft Office, etc.)
- People skills to lead a team of employees to accomplish tasks
- Repair Hardware and Software issues
- Accurately account for incoming and outgoing lateral transfers totaling over $140 million dollars
- Complete assignment in timely manner or referred to superior in adequate time
- Provide excellent customer service to both internal and external customers daily
- Promoted from Stock Clerk to Warehouse Specialist in less than 2 years.
Lead Passenger Service Agent
Delta Global Services
Columbus, GA
06.2010 - 09.2020
- Assisted customers with travel on Delta internal computer system for check in, reroutes, and luggage needs
- Achieved 100% data integrity for reporting issues related to confidentially, availability, and integrity of systems
- Contributed to filing of secure sensitive data for passengers and crew members.
Education
Bachelor's degree - Cyber Security and Information Assurance
Western Governors University
07.2024
Northside High School
Skills
- VPN
- Mobile applications
- Active Directory
- Platforms: Windows (Advanced)
- IT support
- Mac OS (3 years)
- Analysis skills
- Software troubleshooting
- Microsoft Office
- Secret security clearance
- System Administration
- Customer support
- Operating Systems
- Technical support
- Information Security
- Communication skills
Certification
CompTIA Security
Timeline
Senior Systems Administrator
Leader Communications Incorporated
03.2023 - Current
IT Support Specialist
Naphcare, Inc.
08.2022 - Current
Warehouse Specialist
Vectrus
06.2016 - 03.2023
Lead Passenger Service Agent
Delta Global Services
06.2010 - 09.2020
Bachelor's degree - Cyber Security and Information Assurance
Western Governors University
Northside High School
CompTIA Security
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