Siad Norman
Waldorf,USA
Summary
Results driven IT Professional with expertise in Network Engineering, Information Security, Systems Administration, and Information Systems Support. Expertise in implementing and coordinating information security policies and procedures. Possess Current Top Secret 6/27/2027 Department of Defense as well as Full Background Investigation clearance with Homeland Security
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
27
27
years of professional experience
Work History
Senior Systems Administrator
Inserso
06.2010 - Current
- Provide site support for Immigration and Customs Enforcement (ICE) agents and users across Northern Virginia, Washington DC and surrounding areas remotely and onsite when needed.
- Research and document any problematic trends and patterns in customer support requirements.
- Create, Update and Resolve Incident Tickets
- Train users on operations of ICE systems.
- Manage and Create ICE Active Directory user accounts
- Manage user share drive and group mailbox access
- Install and configure Iphone for use with wifi, Mi-Fi and hotspots.
- Install and configure departmental laptops with VPN connectivity.
- Install and configure encryption software.
- Assist in the deployment and maintenance of network equipment, including switches, routers and wireless access points
- Maintain Servers, Desktops, Laptops with latest Security updates and mitigate threats with Anti-Virus Program.
- Scan for an remove any malicious software on ICE network devices
- Remove any unauthorized software or devices that are not approved to be on the ICE Network.
- Ensure that DHS/ICE/OPLA systems have the most efficient Network Connectivity.
- Administer and comply with security guidelines within the DHS\ICE Information Security Policy and Procedures for physical LAN rooms.
- Adhere to Secure Facility Management Policy, as well as execute IT risk and threat assessments.
- Maintain system, network and data confidentiality through collaboration with system owners while implementing FISMA.
- Assess design, functionality and security of latest Immigration and Customs Policy Wise Server Data systems which include backup server and data system maintenance using Symantec NetBackup.
- Maintain and perform Data backups
- As part of logical controls, ensure server privileges are granted to the LAN Administrator.
- Monitor physical controls and workplace environment and computing facilities, ensuring areas are safeguarded against intrusion.
- Coordinate new ICE/LAN constructions to ensure strict compliance with ICE IT Security requirements
Network Deployment Engineer
Department of Homeland Security, US Customs and Border Patrol
01.2009 - 12.2010
- Travel to various US Customs and Border Patrol Sites throughout the US. Provide Network Infrastructure support to US Customs and Border Patrol Sites.
- Coordinate and work with local US Customs and Border Patrol Office of Information Technology Staff on deployment projects with implementation of security procedure and policies.
- Provide the most efficient Network Connectivity for USCBP to allow them to perform their work to the best of their ability.
- Implemented and deployed new technologies for logical and physical security of the system.
- Support government IT staff in any Network connectivity issues.
- Assisted with testing of installed systems to ensure security strategies are properly implemented and working as intended.
- Coordinate with local government staff in keeping an inventory of all Network Hardware that has been deployed.
- Converted various Airports, Port of Entry and Border Patrol Sites from a Layer II network over to Layer III Network
- Installing/de-installing/relocating and configuring all distributed systems, network hardware to include but not limited to Servers, Switches, Routers, and PC's.
- Following proper Change Management Procedures
- Managing network ports and assisting with all consumable capacities. (cables, labels, tie wraps, rail kits, etc.).
- Coordinate with the installation/extending/relocating/testing all carrier circuits to the network hardware.
- Install/Relocate/Manage Fiber Connections between LAN Closets
- Apply information systems security principles as part of the rollout of new images, servers and email systems.
- Implement network operations, and infrastructure protection to control access to mainframe applications, Internet accessibility, as well as various network applications and usage.
- Ensure that physical security measures are implemented on sensitive LAN and communication rooms, including specifications during the pre construction phase.
- Ensure all policies and procedures are followed as defined in Customs and Border Protection(CBP's) Information Systems Security Policies and Procedures Handbook, CIS HB 1400-05C.
- Deployment Lead during network and related projects, including migrations, deployments and electronic mail conversions within an enterprise environment.
- Determine the most appropriate principles to apply during various phases and make recommendations for improvements.
- Provide support and troubleshooting guidance for local personnel supporting approximately 500+ Border Patrol (BP) and Office of Field Operations (OFO) users within an assigned area of responsibility, including troubleshooting problems not resolvable at the local level.
Technical Support II
Computer Science Company CSC
01.2007 - 12.2009
- Provided support to end users on a variety of IT-related issues.
- Identified, researched, and resolved technical problems.
- Responded to telephone calls, email, and personnel requests for technical support.
- Tracked and monitored the problem to ensure a timely resolution.
- Maintained workstations in Active Directory.
- Migrate workstations to correct OU.
- Maintain accounts in Active Directory
- Image machines using Ghost.
- Recovered any data from corrupt hard drives using Knoppix software.
- Setup Tandberg video.
- Maintained VPN accounts through Enterprise Services Management.
- Trouble shot any VPN issues over the phone.
- Troubleshot any user computer issues remotely.
- Setup and configured Blackberry for user.
System Administrator I
CACI International
01.2005 - 12.2007
- Primary support and maintenance point-of-contact for computer users via phone, email and Request Tracker trouble-ticket system.
- Support and troubleshoot Windows desktops and applications.
- Provide Remote Desktop and phone support for remote Windows users.
- Accurately and consistently document instances of hardware and software failure, repair, and resolution.
- Escalate trouble-ticket requests as necessary.
- Manage and maintain unattended installation system for Windows and NT client machines.
- Ensure appropriate hardware and software is in place for new hires.
- Provide initial computer and VTC network orientation for new hires.
- Created weekly and ad hoc reports on requests.
- Install new PCs for users.
- Investigate and resolve hardware and software issues that require desk side visits.
- Setup and configuration of network devices.
- Create user accounts and assign rights and profiles for users.
- Image testing for Windows XP Rollout.
- Application testing on Department of State Image.
- Involved in AD Migration of users workstations.
- Configure and install new workstations with Windows XP in an AD environment.
System Analyst
Department of Treasury
01.2000 - 12.2005
- Company Overview: BAE Info Systems Technology
- Maintained installed systems.
- Troubleshooted hardware and software issues.
- Repaired any inoperable systems or associated equipment.
- Researched and resolved network and remote access problems and any system problems.
- Tested new hardware and software.
- Developed implementation plans for new configurations.
- Configured new systems by assembling the required components in accordance with user requests.
- Setup computer systems and audio- visual equipment for meetings in conference rooms and other locations.
- BAE Info Systems Technology
Hardware Technician/Network Assistant
Willkie Farr & Gallagher
01.1999 - 12.2000
- Installed and maintained PC's in a network environment.
- Provided desktop support to over fifty attorneys and staff on software applications.
- Involved in migration of over 100 staff and attorneys from Windows 95 to Windows NT 4.0.
Training Specialist
Learning Systems International
01.1998 - 12.1999
- Managed and coordinated a team of trainers for Social Security Administration in Baltimore, Md.
- Conducted training for clients on Windows NT, Microsoft Office, CCMAIL and specialized government applications.
- Developed training materials.
- Provided classroom instruction and on the job training.
- Provided desktop support for clients at their desk side.
Education
Bachelor of Arts - Mathematics
Canisius College
Buffalo, NYSkills
- Active Directory administration
- System administration
- Experience with HP LaserJet printer maintenance
- Blackberry device management
- Experience with HP tablets
- Dell tape drive expertise
- IT compliance management
- Proficient in ServiceNow
- System Implementation
- TCP/IP
- ServiceNow
- Blackberry Desktop Manager
- Cryptology
- FTP
- IT Encryption
- Bit locker
- Technical Support
- LAN
- Novell Server Hardware
- HP and Dell laptops and desktops
- Knoppix
- Server Administration
- Zscaler
- MS Surface Pro
- Cisco Switches
- Software Microsoft
- Microsoft InTune
- Networking DNS
- Symantec
- Veritas Backup
- WINS
- Bitlocker
- Scanner
- IPhone
- VPN
- Ghost
- HW
- Citrix
- Microsoft Visio
- WAN
- OneDrive
- Cisco VPN
- IT Process Improvement
- Systems Windows
- DHCP
- BeyondTrust Remote Support
- Windows Remote Desktop
- Wireless Cards
- Windows
- PKI Smart Card Reader
- IT Threat Assessments
- NIC Cards
- Network Support
- System administration
- IT Security Risk Management
- Dell Server
- SCCM
- SecureDoc disk encryption
- Intune
- Windows Server
- User Account Management
- IT
- System automation
- Software deployment
- Virtualization technologies
- IT security management
Timeline
Senior Systems Administrator
Inserso
06.2010 - Current
Network Deployment Engineer
Department of Homeland Security, US Customs and Border Patrol
01.2009 - 12.2010
Technical Support II
Computer Science Company CSC
01.2007 - 12.2009
System Administrator I
CACI International
01.2005 - 12.2007
System Analyst
Department of Treasury
01.2000 - 12.2005
Hardware Technician/Network Assistant
Willkie Farr & Gallagher
01.1999 - 12.2000
Training Specialist
Learning Systems International
01.1998 - 12.1999
Bachelor of Arts - Mathematics
Canisius College
Similar Profiles
EDRAS FLORESEDRAS FLORES
IT Service Desk Agent at InsersoIT Service Desk Agent at Inserso
Patricia A ShanahanPatricia A Shanahan
Team Lead at InsersoTeam Lead at Inserso
Travis NolanTravis Nolan
Manager - ServiceNow at Inserso Consulting Inc.Manager - ServiceNow at Inserso Consulting Inc.
Chandra DingmanChandra Dingman
Congressional Correspondence Senior Analyst at U.S. Air ForceCongressional Correspondence Senior Analyst at U.S. Air Force
Imani C. PooleImani C. Poole
Camp Counselor at Elks Camp BarrettCamp Counselor at Elks Camp Barrett