Personable business professional bringing successful 35-year career in healthcare roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility.
Overview
1
1
Certification
35
35
years of professional experience
Work History
IS Supervisor of Enterprise Analytics
MaineHealth - Maine Medical Center
Westbrook, ME
05.2025 - Current
Oversaw daily operations, ensuring compliance with healthcare regulations and standards.
Developed and implemented staff training programs to enhance team performance and efficiency.
Coordinated departmental schedules, optimizing resource allocation for patient care services.
Mentored Business Intelligence Developer, fostering professional development and promoting best practices.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Analyzed workflow processes, identifying areas for improvement to streamline operations.
Facilitated communication between departments to enhance collaboration and patient outcomes.
Managed conflict resolution, addressing issues promptly to maintain a positive work environment.
Data Analyst III
Gavs Lab Long
Princeton, New Jersey
01.2022 - 04.2025
Responsible for EPIC Work Bench, SlicerDicer, SQL & Crystal Clarity Reporting development and training.
Redwood reporting software - Report2Web User Security & Report Setup
Developed over 400 SQL Scripts.
Performed EPIC upgrades.
Maintained all GlobalScape, Secure Enterprise SFTP Automation.
Developed and maintained dashboards using advanced data visualization tools for stakeholder reporting.
Analyzed complex datasets to identify trends and inform strategic decision-making.
IS Integration and Business Analytics III
Covenant Health Systems
Lewiston, Maine
01.2018 - 01.2022
Daily designing, coding and debugging code for various applications and databases.
Created FTP processes to transfer files over to vendors using the new GlobalScape software.
Developed procedure and process to help transition legacy support over to consultants to support while implementing a new hospital system EPIC.
Coordinated the 2018 Upgrade with our partner GHC modifying 75 reports out of the 157 reports needing changes
Supported transition over the Legacy interface to the EPIC CDR.
Collaborated with Good Help Connections on building the MPI data loads.
Supported organization and users’ needs by problem solving, pulling data extracts, and creating reports and process documentation.
Resolved problems, improved operations, and provided exceptional service.
Demonstrated respect, friendliness, and willingness to help wherever needed.
IS Application Development Manager
St. Mary’s Health System
Lewiston, Maine
01.1992 - 01.2018
Managed a team of 5, Supporting GE Centricity, Meditech, Allscripts Niterprise, Lotus Notes, Mdlint interface engine and miscellaneous home-grown applications.
Issue Analysis/Problem Resolution/System Support including software and interface troubleshooting
Primary point of contact for end-user’s issue resolution – specifically with Meditech, Synnert and Maine Health, GE Centricity, Allscripts Niterprise and Lotus Notes.
Managed all Interfaces developed, On-call support and system upgrades.
Implemented and managed Meditech Data Repository.
Performed system maintenance, software upgrades, security, and monthly audits
Served as the Revenue Cycle AC, Supporting non-clinical systems.
Created and maintained all EPSI data extracts.
Trained on billing, scheduling, ADT, and HIMS applications.
Education
Associate of Science - Computer Programming
Northern Maine Community College
Presque Isle, ME
Skills
Microsoft Office Suite
NetLearning LMS
IssueTrak
[Meditech] experience
Citrix
Crystal 2013
Decision-making
Healthcare Apps
[EPIC] experience
Complex Problem-solving
Attention to detail
Analytical thinking
Goal oriented
Training and mentoring
Customer service
Accomplishments
Resolved product issue through consumer testing.
Documented and resolved departmental needs which led to successful outcomes.
Certification
2022 - EPIC Cadence & Clarity Data Model Recertification
2017 - EPIC Cert Bridges Interface Clarity Data Model Cadence
Senior Business Intelligence Analyst (AI) – Enterprise Analytics & Finance Projects at Chevron North AmericaSenior Business Intelligence Analyst (AI) – Enterprise Analytics & Finance Projects at Chevron North America