David Stoops
Portage
Summary
Experienced leader with strong background in guiding teams and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
Overview
12
12
years of professional experience
Work History
Claims Process Specialist IV-Corporate PD
Progressive Insurance
06.2025 - Current
- Identified and resolved process issues to drive optimal workflow and business growth.
- Monitored and reported on process performance to verify compliance with established standards.
- Prioritized initiatives to increase success rates of strategic projects.
Managed Repair Supervisor
Progressive Insurance
08.2021 - 06.2025
- Supervised a team of managed repair representatives to drive accuracy, efficiency and customer service results.
- Managed a group of 17 SWE facilities to ensure optimal cycle time results and promote estimate accuracy.
- Conducted quarterly meetings with each shop to communicate results and improve insurer-shop relationships.
- Supervised two DTL facilities in 2021-22, managing a team of MRR's by coaching positive efficiency behaviors to drive total loss accuracy and total loss report to close measures.
Managed Repair Representative
Progressive Insurance
02.2015 - 08.2021
- Organized and prioritized daily work itineraries to maximize efficiency for timely resolution of claims.
- Managed a portfolio of MSO and SWE shop's by negotiating accurate agreed prices and promoting priority service for our customers.
- Proactively communicated with customers to set clear and accurate expectations for the repair process.
Claims Generalist, Intermediate
Progressive Insurance
02.2013 - 02.2015
- Managed time and resources to make sound claims adjusting decisions.
- Interviewed, collected and documented information from customers, agents and witnesses. Reviews police reports, medical information, and other data when appropriate.
Education
Psychology
Western Michigan University
Kalamazoo, MI05-2005
Skills
- Agile methodology
- Business process mapping
- Lean methodology
- Workflow design
Timeline
Claims Process Specialist IV-Corporate PD
Progressive Insurance
06.2025 - Current
Managed Repair Supervisor
Progressive Insurance
08.2021 - 06.2025
Managed Repair Representative
Progressive Insurance
02.2015 - 08.2021
Claims Generalist, Intermediate
Progressive Insurance
02.2013 - 02.2015
Psychology
Western Michigan University
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