David Stringham
David’s Computer Repair
Fond du Lac,WI
1
Certification
9
years of professional experience
Recent college graduate with modest experience in supporting business clients and individuals with an ability to focus on troubleshooting unique challenges and frequently working to increase collaboration within teams. Primary areas of interest include cloud computing and cybersecurity.
Work History
PC Technician
8 Years 10 Months- Performed onsite and off-site computer service for desktops and laptops, as well as produced and sold computers.
- Provided virus removal, computer security checks, hard drive replacement, OS installation and migration, printer maintenance, networking, and screen replacement services.
IT Technician With Linux Experience
1 Year 1 Month- Built servers to support security systems and imaged Linux OS.
- Administered and provided technical support for network switches, router, PCs, and printers.
- Administered VMware ESXi systems for virtualization systems and SQL database.
- Provided on-location client support of surveillance systems.
- Performed hardware and software upgrades.
Technical Call Center Support
7 Months- Provide Tier 2 technical support for software-as-a-service (SaaS) applications, printers, and software.
- Troubleshooted and resolved technical issues for customers via phone and email.
- Identified and resolved wired and wireless networking issues on computers, printers, and postage meters
- Worked with engineers to resolve more complex issues.
- Developed scripts to automate common troubleshooting tasks.
- Documented resolutions for novel issues in Sharepoint database.
Technology Support Volunteer
2 Years 5 Months- Worked with seniors on a weekly or semi-weekly basis to troubleshoot technical issues and to explain the function and usage of laptops and mobile devices.
Technical Support Technician
1 Year 2 Months- Diagnosed, troubleshooted, and resolved a variety of Tier 1 software issues primarily focused on updates and patching and provided some billing and online support.
- Resolved 15-30 cases per day via phone and email.
- Provided user training and answered questions relating to software.
- Developed tools to automate the resolution of common issues.
Education
Associate of Applied Science - Information Technology - Technical Support Specialist
- Dean's List [2019-2022]
- 3.90 GPA
- Member of Phi Theta Kappa, Honor Society, and National Society of Leadership and Success
- High Honors graduate
Bachelor of Science - Digital Media Arts - Animation
- [Student newspaper] Photographer
Associate of Arts - General Studies
Skills
Systems: Windows
macOS
Linux
Android
iOS
Databases: Windows SQL Server
MariaDB
Software: MS365
Adobe CC
Salesforce
MS Hyper-V
Kubernetes
Pulseway
JumpCloud
Certification
Google IT Support Professional - 2019
Microsoft AZ-900 Azure Fundamentals - 2022
Linux Pro - 2022
Certified Ethical Hacker - 2023
Computer Hacking Forensic Investigator - 2026
Timeline
IT Technician With Linux Experience
JSM Secure, Inc.
09.2023 - 10.2024Read More
Technical Call Center Support
Kelly Services (Pitney Bowes)
08.2022 - 03.2023Read More
Technical Support Technician
RealSoft (Pitney Bowes)
01.2020 - 03.2021Read More
Technology Support Volunteer
Moraine Park Technical College
10.2019 - 03.2022Read More
PC Technician
David’s Computer Repair
10.2017 - CurrentRead More
Moraine Park Technical College
Associate of Applied Science from Information Technology - Technical Support Specialist
Read More
Huntington University
Bachelor of Science from Digital Media Arts - Animation
Read More
Illinois Valley Community College
Associate of Arts from General Studies
Read More