Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Awards
Timeline
Generic

JOELLE MARTIN DE GUZMAN

Panorama City,United States

Summary

Experienced Level 2 Service Engineer and Service Technician with over 18 years in electronics repair and IT systems, specializing in Samsung consumer electronics and advanced diagnostics. Expertise encompasses mobile devices, TVs, PCs, and board-level repairs. Demonstrated leadership as a lead technician and business manager, recognized as 1st Place Winner in the 2022 Samsung Mobile Repair Competition.

Overview

18
18
years of professional experience

Work History

Part-Time Computer, Mac/PC & Data Recovery Technician

TekDep
, United States
05.2023 - Current
  • Recovered data from HDDs, SSDs, USB devices, RAID configurations, and corrupted operating systems, addressing diverse data loss scenarios.
  • Led data recovery operations using professional software and hardware tools, ensuring successful restoration of critical information.
  • Executed advanced Mac and PC diagnostics and repairs, effectively managing high-risk cases while maintaining strict confidentiality.

Creative Strategy Lead

CannaRewards
, United States
01.2022 - Current
  • Led creative and technical strategy initiatives, supported system-related projects, and collaborated cross-functionally to enhance internal workflows and automation.

Service Technician (Level 2)

Samsung Care Services
Glendale, United States
01.2019 - Current
  • Provided advanced diagnostics, refurbishment, mobile software recovery, and quality-controlled repairs to enhance device functionality.
  • Created and processed service tickets while executing hardware and software repairs on Samsung TVs, PCs, Chromebooks, smart home devices, mobile phones, and accessories, ensuring timely resolutions.
  • Delivered high customer satisfaction by consistently meeting Samsung service standards and addressing customer needs.

Lead Technician / Supervisor / Manager

RepairStop LLC
Sherman Oaks, United States
08.2015 - 01.2019
  • Oversaw electronics repair shop operations, handling inventory, ordering, staff training, scheduling, supplier coordination, and customer escalations to ensure smooth workflow.
  • Developed training programs for technicians in hardware and software repair, maintaining high service quality across multiple device categories.

Lead Technician / Assistant Manager

PC Broker Computers Philippines
Quezon Province, Philippines
06.2013 - 07.2015
  • Led technical support and sales for Mac and PC systems.
  • Managed diagnostics, repairs, operations, budgeting, scheduling, and technician training.

Lead Technician

Maxsavers Computer Store Philippines
, Philippines
09.2011 - 06.2013
  • Executed advanced hardware and software repairs, leading to promotion to Lead Technician prior to transfer to PC Broker Computers.

Service Technician / Cashier

Games and Gadgets Philippines
, Philippines
02.2011 - 06.2011
  • Delivered electronics repair services, enhancing customer satisfaction and supporting seamless retail operations.

System Administrator

The Purple Orchid Agency
Quezon City, Philippines
03.2010 - 09.2010
  • Supported creative and management teams with software and hardware issues, ensuring seamless operation of Windows, macOS, Adobe Photoshop, Microsoft Office, and network systems.

Cashier / Crew

Burger King Philippines
, Philippines
01.2008 - 03.2010
  • Assisted with daily operations and customer service.

Education

Bachelor of Science - Information Technology

Technological Institute of The Philippines
Quezon City, Philippines

Skills

  • Windows and MacOS
  • Linux and iOS
  • Android and mobile OS
  • Equipment troubleshooting
  • Board-level repair
  • Micro-soldering techniques
  • Electronic component testing
  • Data recovery solutions
  • Backup and disaster recovery
  • TCP/IP networking
  • LAN/WAN configuration
  • DHCP and DNS management
  • VPN setup and management
  • Routing and switching protocols
  • Windows Server administration
  • VMware and Hyper-V virtualization
  • ESXi and KVM environments
  • Citrix XenServer expertise
  • AWS cloud services
  • Microsoft Azure solutions
  • Google Cloud Platform knowledge
  • Firewall management
  • IDS/IPS implementation
  • Vulnerability scanning techniques
  • Data encryption methods
  • PowerShell scripting
  • Python programming language
  • JavaScript development skills
  • SQL database management
  • Active Directory administration
  • SCCM deployment strategies
  • ServiceNow platform expertise
  • Patch management processes

Websites

Additional Information

Highly knowledgeable in soldering, micro-soldering, board-level electronics repair, electrical diagnostics, schematic interpretation, cybersecurity fundamentals, and advanced troubleshooting.

Awards

1st Place - 2022 Samsung Mobile Repair Competition, Samsung Electronics America (Nationwide competition among certified Samsung service technicians).

Timeline

Part-Time Computer, Mac/PC & Data Recovery Technician

TekDep
05.2023 - Current

Creative Strategy Lead

CannaRewards
01.2022 - Current

Service Technician (Level 2)

Samsung Care Services
01.2019 - Current

Lead Technician / Supervisor / Manager

RepairStop LLC
08.2015 - 01.2019

Lead Technician / Assistant Manager

PC Broker Computers Philippines
06.2013 - 07.2015

Lead Technician

Maxsavers Computer Store Philippines
09.2011 - 06.2013

Service Technician / Cashier

Games and Gadgets Philippines
02.2011 - 06.2011

System Administrator

The Purple Orchid Agency
03.2010 - 09.2010

Cashier / Crew

Burger King Philippines
01.2008 - 03.2010

Bachelor of Science - Information Technology

Technological Institute of The Philippines

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JOELLE MARTIN DE GUZMAN