- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Electronics and Circuit Building
David Suh
Lawrenceville,GA
Summary
Results-driven IT specialist with extensive experience in diagnosing and resolving complex technical issues efficiently. Proven ability to leverage in-depth knowledge of hardware configuration to enhance system reliability and performance. Strong track record of delivering exceptional customer service while managing system installations and software upgrades, ensuring seamless operations.
Overview
5
5
years of professional experience
Work History
Sales Associate - Build Your Own Dept. - AI Lead
Micro Center
Duluth, GA
06.2024 - Current
- Provide expert guidance to customers on a wide range of computer configurations to enhance satisfaction.
- Apply in-depth expertise in computer hardware and software to troubleshoot and resolve technical issues.
- Facilitate software installations to enhance operational efficiency for users with diverse technical skills.
- Achieve timely resolution of computer problems through effective research and analysis. Empower staff and clients with strategic action plans to enhance productivity. Contribute to improving operational efficiency through proactive problem identification.
- Executed disassembly of computers to conduct thorough diagnostics and identify repair requirements.
- Engage with customers to effectively build rapport and lasting relationships.
IT Subject Matter Expert
TaskUs
Lawrenceville, USA
01.2022 - 01.2024
- Proficient in the regular review, update, and creation of internal policies and procedures at regional and global levels, ensuring operational excellence.
- Excellent at maintaining and nurturing strong client relationships.
- Highly experienced in on-boarding new hires with a 95% pass rating from training to front-line support.
- Organized and detail-oriented with a strong work ethic.
- Strong leadership skills by managing projects from start to finish.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
IT Quality Assurance Analyst
TaskUs
Lawrenceville, USA
01.2021 - 01.2022
- Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. This provided a 68% uplift in all IT Support fields.
- Ensure that user expectations are met during the testing process.
- Draft company wide policies and procedures.
- Mentored and coached team members on QA topics and strategies.
- Reported progress, test metrics and results to project stakeholders.
- Developed and maintained defect databases for known issues.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
Customer Support Specialist
TaskUs
Lawrenceville, USA
01.2021 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Using critical thinking skills to deduce customers issue and resolve.
- Multitasked to handle diverse customer needs in high-volume Ticketing setting, prioritizing tasks to keep up with challenging deadlines.
- Expert level of OS troubleshooting and software troubleshooting.
- Installed and configured operating systems and applications.
- Developed and implemented preventive maintenance procedures.
- Diagnosed and troubleshot hardware, software and network issues.
- Generated reports to track performance and analyze trends.
Education
High School Diploma -
Mill Creek High School
Hoschton, GA01-2015
Skills
- Windows OS Troubleshooting
- Mac OS Troubleshooting
- Building Large Scale Super Computers
- Large Scale Server building
- Linux, Ubuntu, RHEL
- Microsoft Power BI
- Microsoft Office Suite
- Hardware and software installation
- Client relationship management
- Global learning initiatives
- On-boarding and facilitation of new hires
Interests
Languages
Korean
Limited Working
Timeline
Sales Associate - Build Your Own Dept. - AI Lead
Micro Center
06.2024 - Current
IT Subject Matter Expert
TaskUs
01.2022 - 01.2024
IT Quality Assurance Analyst
TaskUs
01.2021 - 01.2022
Customer Support Specialist
TaskUs
01.2021 - 01.2022
High School Diploma -
Mill Creek High School