David Surles
Franklin,NC
Summary
Accomplished customer service professional offering over thirty years face to face customer contact and sales experience.
Overview
37
37
years of professional experience
Work History
Customer Service Cashier
Food Lion
Franklin, NC
07.2024 - 02.2025
- Welcomed customers, offering assistance to help find store items.
- Collected credit card and cash payments to complete transactions for customer orders.
Flight Attendant to Supervisor
Southwest Airlines
Orlando , FL
08.1993 - 08.2022
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers
- Inventoried aircraft amenities and completed order list for turnaround.
- As a supervisor, my role evaluated newly hired employees during their probationary period- monitored sick calls, customer complaints and/or compliments, evaluated overall job performance
Sales Associate to Supervisor
JCPenney
Tampa, FL
06.1988 - 07.1993
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Answered customer inquiries regarding product features, pricing, and availability.
- Recommended, selected and located merchandise based on customer desires.
- Mentored new associates
- Authorized credits and refunds
Education
Bachelor of Arts - Social Sciences
University of Arizona
Tucson, AZ05-2013
Skills
- Organized
- Efficient
- Courteous
- Driven
Timeline
Customer Service Cashier
Food Lion
07.2024 - 02.2025
Flight Attendant to Supervisor
Southwest Airlines
08.1993 - 08.2022
Sales Associate to Supervisor
JCPenney
06.1988 - 07.1993
Bachelor of Arts - Social Sciences
University of Arizona