David Swauger
Administrative Assistant
Cape Coral,FL
Summary
Multi-talented professional with over 15 years of customer service and and retail experience across a diverse industries .
Result driven utilizing communication skills , issue resolution and constantent commitment to excellence.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Store Manager
Family Dollar LLC
Trernton , Michigan
07.2019 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Supervised guests at front counter, answering questions regarding products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Introduced new methods, practices and systems to reduce turnaround time.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Cafe Manager
Speedway LCC
Taylor , Michigan
06.2017 - 06.2019
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Handled business administration functions such as payroll , product ordering.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Communication with venders and merchants
Education
High School Diploma -
Woodhaven High School
Flat Rock, MI 09.1987 - 06.1990
No Degree - Culinary Arts
Oakland Community College
Bloomfield Hills, MI 05.2001 -
Skills
- Relationship building and management
Timeline
Store Manager
Family Dollar LLC
07.2019 - Current
Cafe Manager
Speedway LCC
06.2017 - 06.2019
No Degree - Culinary Arts
Oakland Community College
05.2001 -
High School Diploma -
Woodhaven High School
09.1987 - 06.1990