David Tamayo
Madison,WI
Summary
Aspiring IT professional with hands-on experience in technical support, IT troubleshooting, and customer service. Skilled in resolving hardware and software issues, managing IT resources, and documenting IT standards. Strong background in IT security, seeking to leverage my education and experience to grow in a full-time IT support or cybersecurity role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Support Intern
Wisconsin Economic Development Corporation
Madison, USA
02.2024 - Current
- Provided technical support to WEDC employees, resolving IT issues related to hardware, software, and network access
- Managed IT resources and equipment check-out pool, ensuring accurate tracking and maintenance
- Developed and maintained technical documentation for internal IT processes and system configurations
- Supported users in the use of WEDC Unified Communication Systems and multifunction devices
- Participated in professional development to stay updated on IT best practices and technologies
Cricket Advocate
Cricket Wireless
Madison, USA
01.2015 - Current
- Provided technical support for customer devices, troubleshooting network and connectivity issues
- Built strong client relations through product knowledge and technical issue resolution
Electrical Designer Intern
Affiliated Engineers
Madison, USA
02.2023 - 05.2023
- Assisted in designing electrical systems using AutoCAD and Revit
- Collaborated with senior designers to power and circuit various rooms, interpreting design criteria into specific layouts
Education
Associate’s Degree - IT Cybersecurity Specialist
Madison Area Technical College
09.2024
Associate’s Degree - Architecture
Madison Area Technical College
01.2023
High School Diploma -
Madison West High School
01.2018
Skills
- Troubleshooting
- Technical Documentation
- Unified Communication Systems
- Service Desk Support
- Microsoft Office
- AutoCAD
- Revit
- SketchUp
- Windows
- MacOS
- Basic TCP/IP
- Basic VPN
- Attention to Detail
- Basic Firewall Configuration
- Basic Cybersecurity protocols
- Basic System Monitoring
- Basic Incident Response
- Bilingual in Spanish and English
- Python Programming
Certification
- IT Security Training, In Progress
- Ongoing professional development through technical workshops and seminars
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
IT Support Intern
Wisconsin Economic Development Corporation
02.2024 - Current
Electrical Designer Intern
Affiliated Engineers
02.2023 - 05.2023
Cricket Advocate
Cricket Wireless
01.2015 - Current
- IT Security Training, In Progress
- Ongoing professional development through technical workshops and seminars
Associate’s Degree - IT Cybersecurity Specialist
Madison Area Technical College
Associate’s Degree - Architecture
Madison Area Technical College
High School Diploma -
Madison West High School
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