Olamidemeji Taylor
Greenbelt,MD
Summary
Customer-focused professional accurate in handling orders and payments. Knowledgeable about fast food operations, menu options and food safety. Consistently delivers above-average service to guests. Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.
Overview
7
7
years of professional experience
Work History
Crew Member
Wendys Fast Food
Greenbelt, MD
06.2024 - Current
- Scrubbed and polished counters to remove debris and food.
- Maintained safe food handling practices to prevent germ spread.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Served food quickly for positive guest experiences.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Took orders from patrons and input selections into store computer system.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Assisted management team with inventory counts of food products and beverage supplies.
- Maintained an organized work area to ensure efficient operations.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Checked expiration dates on all products before serving them to customers.
- Assembled and served meals according to specific guest requirements.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Educated customers on menu items, product ingredients and nutritional values.
- Drove team success by quickly completing assigned tasks.
- Informed customers about daily specials in an engaging manner.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Brewed and served coffee and tea with preferred add-ins.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Resolved customer complaints in a professional manner.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Processed payments on cash register and counted back bills and change to patrons.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Presented orders to guests within anticipated service times.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Upheld high standards of productivity and quality in operations.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Restocked kitchen supplies including food products and utensils.
- Stocked shelves and cases with new or transferred items.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Adhered to health department regulations regarding food handling procedures.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Interacted pleasantly with guests to deliver quality customer service.
- Directed patrons to restrooms and other amenities within facility.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Packed fast food products in approved containers, cups, and bags.
- Tailored orders to address customer allergies and gluten concerns.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Achieved cost-savings by developing functional solutions to problems.
- Managed household errands and other essential duties.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Conducted testing of software and systems to ensure quality and reliability.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
Jollof ETC
Waiter
Landover, MD
04.2022 - 08.2024
- Prepared checks, itemizing total meal costs and taxes.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Filled condiments and napkin containers during slack periods.
- Informed customers of daily specials and signature menu items.
- Assisted guests with making food and beverage selections.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Garnished dishes and beverages to serve visually appealing menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Calculated charges, issued table checks, and collected payments from customers.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Trained new employees to perform duties.
- Reviewed daily specials, menu changes and service specifications.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Took accurate food and drink orders, using a POS ordering software system.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Served food and beverages to patrons and confirmed complete orders.
- Collected tickets and followed proper cash-handling procedures.
- Set up tables in between patrons to reduce wait times.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Presented menus and answered questions regarding items.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Stocked service areas with supplies during slow periods.
- Checked on guests during meals to ensure satisfaction with each course.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Greeted customers, answered questions and recommended specials to increase profits.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Participated in banquets or catering functions held outside restaurant premises.
- Stocked server areas with supplies before, during and after shifts.
Daycare Volunteer
Volunteer Work
New Carrollton, MD
08.2018 - 02.2020
- Read stories to children to promote literacy skills.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Collaborated with other volunteers to organize fundraisers for the daycare's extracurricular activities.
- Maintained flexibility to work with children of various ages, different personalities and in different roles.
- Assisted teachers with classroom activities such as reading stories, playing games and helping children with art projects.
- Improved children's self-esteem with supportive care and positive reinforcement.
- Helped children make positive behavior choices by moderating interactions and modeling appropriate behaviors.
- Maintained safe play environment.
- Recommended methods for modifying behavior and encouraging learning experiences.
- Helped supervise field trips and special events at the daycare center.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Maintained a safe environment by monitoring playgrounds and classrooms during recesses and other times when students were unsupervised.
- Cared for physical, emotional and spiritual needs of children.
- Worked with small groups of children on educational activities and crafts.
- Created safe, learning-focused environment for children under care.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Performed basic clerical tasks such as filing paperwork, answering phones and responding to emails from parents or guardians.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Maintained organized and clean classroom and play areas.
- Dressed children and changed diapers.
- Initiated creative programs like music time, story time, arts and crafts, or physical activity classes for young learners.
- Provided nurturing and appropriate environment for children of various ages.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Protected children from harm by monitoring environments and eliminating safety hazards.
- Observed and monitored children's play activities.
- Cared for children in institutional settings.
- Instructed children in eating, resting and restroom habits.
- Provided assistance in the lunchroom to ensure that all children ate their meals properly.
- Organized and supervised outdoor playtime activities for children aged 3-5 years old.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Participated in staff meetings to discuss strategies for improving daily operations within the daycare facility.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Managed inventory and supplies to ensure materials were available when needed.
- Identified needs of customers promptly and efficiently.
- Conducted testing of software and systems to ensure quality and reliability.
- Operated equipment and machinery according to safety guidelines.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Updated and maintained databases with current information.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated a variety of machinery and tools safely and efficiently.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
High School Diploma -
Eleanor Roosevelt
Greenbelt, MD05-2024
Skills
- Collaboration
- Research
- Recordkeeping
- Planning
- Organization and time management
- Conflict resolution
- Basic math
- Communication
- Public speaking
- Decision-making
- Dependable and responsible
- Teamwork and collaboration
- Analytical
- Networking
- Google drive
Affiliations
- hardwoker
- fast learner
- always on time
- good team player
- indenpendent worker
- realiable
Accomplishments
- high school diplomA
- church leader
- sports
Languages
English
Professional
Timeline
Crew Member
Wendys Fast Food
06.2024 - Current
Jollof ETC
Waiter
04.2022 - 08.2024
Daycare Volunteer
Volunteer Work
08.2018 - 02.2020
High School Diploma -
Eleanor Roosevelt