DAVID TAYLOR
San Antonio,TX
Summary
Adaptable professional with a proven ability to learn quickly and adjust to new environments. Demonstrates strong problem-solving skills and a track record of building effective relationships with clients and team members. Committed to continuous learning and supporting team success to achieve positive outcomes.
Overview
12
12
years of professional experience
Work History
Call Center Representative
MMC July 2025-Dec 2025/ Conduent
San Antonio, Texas
01.2026 - Current
- Managed high-volume inbound calls, resolving customer inquiries and issues to enhance satisfaction.
- Answered incoming calls, ensuring knowledgeable service and customer satisfaction
- Addressed customer complaints through effective communication and problem-solving, improving overall service experience.
- Provided detailed product information to guide customers in decision-making processes.
- Leveraged comprehensive knowledge of company products and services to provide accurate assistance and support.
- Utilized CRM software to log interactions and manage customer data accurately.
- Delivered exceptional professionalism while interacting with customers via phone.
Day Off Relief Operator
Saputo Cheese USA
Tulare, USA
11.2013 - 11.2023
- Executed multiple roles in production, including vat cooker and machine operations to maintain workflow continuity.
- Supervised daily operations within a fast-paced production environment as needed.
- Operated milk HTST pasteurizer and batch pasteurizer to fulfill state certification requirements.
- Trained employees on production operations and SAP systems, enhancing team proficiency.
- Ensured compliance with GMPs through maintained clean work areas and SOP training.
- Achieved HACCP compliance and enforced food safety protocols to prevent cross-contamination.
- Demonstrated full competency in SAP software for effective inventory tracking and stock management.
- Packed and palletized products efficiently, handling items weighing up to 40 lbs.
Education
High School Diploma -
Tulare Western High School
CA, USA06-2009
Skills
- Active Directory and Office 365
- Virtualization technologies
- SAP expertise
- Troubleshooting and support
- Windows 10 and 11
- Android and iOS platforms
- Network troubleshooting
- TCP and UDP protocols
- SOHO networking
- DNS and DHCP management
- VLAN configuration
- VPN setup and management
- PC assembly and repair
- Hardware troubleshooting
Virtual Labs Projects
System Administrator | Active Directory, Created and moved users. Gave users different permissions. Checked Group Policy, Navigate RSOP. enable Account lockout threshold., Joined PCs to a domain and installed RSAT tools and Server Manager., Windows 10 Remote, Remote Registry, C$
Technology Proficiencies
Active Directory, Office 365, Virtual box, SAP, troubleshooting, Windows 10, Windows 11, Android, iOS, troubleshooting computer network, TCP/UDP, SOHO, DNS, DHCP, VLAN, VPN, Built multiple PC's. Troubleshooting hardware
Timeline
Call Center Representative
MMC July 2025-Dec 2025/ Conduent
01.2026 - Current
Day Off Relief Operator
Saputo Cheese USA
11.2013 - 11.2023
High School Diploma -
Tulare Western High School