David Teshome
Aurora,CO
Summary
Customer-oriented Supervisor with hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in Aviation and Tech industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
2
2
years of professional experience
Work History
Disaptcher/Supervisor
G2 Secured Staff
Denver, CO
11.2022 - 12.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensured compliance with safety regulations and company policies.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Resolved customer complaints related to service issues or delays.
- Utilized various software systems to facilitate movement, planning and scheduling.
Customer Care Agent
G2 Secured Staff
Denver, CO
10.2022 - 11.2022
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Greeted passengers and assisted with their inquiries.
- Built and maintained productive relationships with employees.
Customer Service Representative/Insurance Sales Agent
Cherub Business Care
Aurora, CO
02.2022 - 10.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Planned and completed group projects, working smoothly with others.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Recruiter
Top rides LLC
Aurora, CO
02.2022 - 10.2022
- Interviewed job applicants to obtain information on work history, education or job skills.
- Advised management on best practices related to recruitment policies and procedures.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Cultivated and maintained relationships and ongoing communication with potential job candidates.
- Conducted interviews with candidates, evaluated qualifications, and provided feedback to hiring managers.
Education
Associate of Science - Computer Information Science
Community College of Aurora
Aurora, CO08-2025
Skills
- Project Management
- Strategic Planning
- Operations Management
- Process Improvement
- Staff Management
- Complex Problem-Solving
- Goal-Oriented
- Policy Enforcement
Accomplishments
- received a recognition letter for contributing hard work and consistency for the company G2 secure staff
Timeline
Disaptcher/Supervisor
G2 Secured Staff
11.2022 - 12.2023
Customer Care Agent
G2 Secured Staff
10.2022 - 11.2022
Customer Service Representative/Insurance Sales Agent
Cherub Business Care
02.2022 - 10.2022
Recruiter
Top rides LLC
02.2022 - 10.2022
Associate of Science - Computer Information Science
Community College of Aurora