Rochelle Grant

Trained new team members on site policies and procedures.
Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Provided onsite training to help develop employee skills.
Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
Documented construction and extraction workers' hours, wages and other pertinent information.
Issues involving account manager or client manager's warning or contract termination are overseen by account recovery assigned field supervisor. Field manager gives mediation in regards to site issues and concerns in diligent manner. with 99% recover ratio.
Oversaw employee attendance record, handled payroll, and ordered new materials for sites, saving 10%.

• Implemented a company-wide training program for 200b call center employees along with outside sales marketing crews, while increasing call volume response time substantially.
• Identify, develop, or marketing strategy based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Integrate environmental information into product or company marketing strategies, polices, or activities.

• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Responded quickly to incidents and assessed active situations for security concerns.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Access to one hundred and fifty key to the hospital including money volt.
• Dispatched all codes including, code red, infant abduction along with care flight and more.

• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Responded quickly to incidents and assessed active situations for security concerns.
• Monitored CCTV cameras and alarm systems for security breaches.

• Supervised field operations teams to complete projects within established timelines.
• Monitored 200 employee's performance for compliance with regulations and policies.
• Planned and scheduled field activities according to set timelines and order of operations.
• Met with customers to resolve issues and build productive relationships.
• Completed site checks and leveraged computerized applications to document or record findings.
• Developed and implemented effective strategies to maximize productivity and minimize costs.

Coursework toward Bachelor of Science (B.A) Criminal Justice

• TAMUC Scholarship Recipient
• Completed Internship through [Dr.Emmett J. Conrad Leadership Program] at the Department of Criminal Justice State Parole and Pardon Dallas, Texas.