David Tisdale
Collins,CO
Summary
Adept at project success and client satisfaction. I leverage my expertise in renovation and small business operations in remodel to exceed industry standards. My background includes managing complex technical support and leading teams to achieve goals, demonstrating both strong problem solving and finishing skills. Highly motivated, experienced, and passionate about quality control. Achieved 78 reviews; 4.94 out of 5 stars. I warrantied my work and never had return service calls.
Overview
33
33
years of professional experience
Work History
Small Business Owner - Master Carpenter
Self-employed
01.2009 - Current
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Completed installations of building structures, expert kitchen and bath remodels, expert stair and handrail remodel/construction, expert cabinetry fabrication/install, custom furniture, complete shower waterproofing, expert tile, plumbing and electrical.
- Since 2009, received 79 4.94/5 star reviews.
Journeyman Carpenter - Stair and Handrail Builder
Staircraft
01.2007 - 06.2009
- Completed installations of high end building structures, trim, flooring, stairs and handrail.
- Demonstrated versatility as a journeyman carpenter with experience in both rough framing and finish work across diverse construction environments.
- Increased structural integrity of buildings through expert framing techniques, ensuring long-lasting durability.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
Journeyman Carpenter
Continental Woodworks
01.2003 - 01.2007
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Completed installations of building structures, hanging doors, flooring, fitting out closets, fabricating built-in furniture, stair and handrail remodel/construction, cabinetry, and expert trim/crown installation.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Mentored apprentice carpenters, providing guidance on best practices for improved skill development and work efficiency.
Technical Support Analyst Oracle Database
Oracle
07.1998 - 06.2003
- Provided exceptional technical support for Oracle Database, resulting in reduced downtime for clients.
- Analyst for Oracle financials AP, AR, and GL.
- Analyst for Oracle Applications Install.
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Enabled seamless software updates by guiding users through installation processes step-by-step over phone or email communications effectively.
- Exceeded company metrics consistently for closed support cases per month while maintaining high-quality service standards. Out of 46 team members, I was usually 2nd or 3rd in metrics.
Team Lead
EFTC Corp
03.1997 - 06.1998
- Point of contact and technical support for Oracle database.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Led employee relations through effective communication, coaching, training, and development.
- Supervised 2 network support personnel.
PC Support Technician
Micron
02.1996 - 01.1997
- Educated end-users on best practices for maintaining optimal PC performance, increasing productivity.
- Resolved technical issues for end-users by providing timely remote assistance.
- Coordinated with vendors to resolve complex technical issues beyond internal expertise scope, ensuring customer satisfaction.
Computer Information Systems Manager
U. S. Air Force
10.1991 - 01.1997
- Maintained Top Secret SCI Clearance.
- Managed, verified, and distributed Top Secret documentation.
- Ensured proper safety and security protocols.
- Collaborated with key personnel to verify data integrity and compliance with related regulatory guidelines and legal requirements.
- Supervised and trained 5 Airmen.
- Air Force Reserves from Jan 1996-Jan 1997 Hill AFB, Utah
Education
No Degree - Computer Information Systems Management
University of Maryland - Baltimore
Baltimore, MD1995
No Degree - 45 Credits General Ed
Boise State University
Boise, ID1991
Skills
Small Business Owner
- Vendor Relations
- Business marketing
- Remodel/Renovation
- Framing
- Insulation
- Drywall/Texture
- Electrical
- Plumbing
- HVAC
- Stair/Handrail
- Cabinets
- Tile
- Cement
Timeline
Small Business Owner - Master Carpenter
Self-employed
01.2009 - Current
Journeyman Carpenter - Stair and Handrail Builder
Staircraft
01.2007 - 06.2009
Journeyman Carpenter
Continental Woodworks
01.2003 - 01.2007
Technical Support Analyst Oracle Database
Oracle
07.1998 - 06.2003
Team Lead
EFTC Corp
03.1997 - 06.1998
PC Support Technician
Micron
02.1996 - 01.1997
Computer Information Systems Manager
U. S. Air Force
10.1991 - 01.1997
No Degree - Computer Information Systems Management
University of Maryland - Baltimore
No Degree - 45 Credits General Ed
Boise State University
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