Gina Baxter
Old Bridge
Summary
Professional business leader with robust experience in managing and growing successful small enterprises. Proven track record in strategic planning, financial oversight, and marketing. Strong emphasis on team collaboration and driving results. Adaptable and dependable, skilled in customer relations, operational efficiency, and problem-solving.
Overview
13
13
years of professional experience
Work History
Small Business Owner
Airflow Expert LLC
Old Bridge, NJ
12.2024 - Current
- Managed daily business operations, ensuring efficiency across all departments and functions.
- Developed and implemented operational strategies to enhance service delivery and customer satisfaction.
- Trained and mentored staff, improving productivity and fostering a collaborative work environment.
- Established strong relationships with home owners and property management staff, negotiating terms to optimize customer satisfaction.
Business & Office Operations
Klein Recycling
Hillsborough, New Jersey
04.2016 - 01.2025
- Manage all scheduling, calendar, and travel arrangements.
- Compiled monthly financial reports to summarize company performance.
- Bookkeeping, reconciliation of operating and credit card accounts, AP/AR
- Quickbooks Invoicing, Deposits
- Provided direct support to owner, president, sales team, and field team to facilitate effective operations
- Facilitated team training programs to improve overall performance.
- Served as initial contact for client inquiries and support.
- Screens leads/sales calls, tracks, and routes appropriately.
- Manages all IFTA/IRP, Registrations, and Trucking Compliance
- Manage companies’ insurance renewals: vehicles, general liability, workers comp and licenses.
- Conducted job costing and prepared proposals, annual budget, and monthly operational budget for financial planning
Service Writer / Sales / Administrative
Fullerton Auto Group
Somerville, New Jersey
04.2015 - 06.2016
- Streamlined automotive service workflow from initial consultation to final repair order, enhancing operational efficiency and customer satisfaction.
- Workflow Management
- Built strong relationships with customers and technicians, improving communication to align service expectations with technical solutions.
- Increased service department profitability by upselling maintenance services and ensuring timely repair completion.
- Served as initial contact for customers at Company, addressing inquiries and service needs.
- Engaged in extensive correspondence with clients to address their needs and provide updates.
- Handled administrative tasks and managed customer relations to support service operations.
- Oversaw workflow management to ensure efficient operation of service processes.
Service Writer / Sales / Administrative
Ditschman Flemington Ford
Flemington, New Jersey
11.2013 - 04.2015
- Facilitated communication between dealership customers and service team to enhance service delivery.
- Understood customers’ needs and communicated them to our service technicians.
- Set expectations with customers regarding costs, time estimates, and warranties.
- Trained employees according to NJ State requirements in operating facility
- Performed various administrative tasks, including filing and data entry.
Education
High School Diploma -
East Brunswick High School
East Brunswick, NJ06.2010
Skills
- Client relations management
- Quickbooks
- Executive administrative support
- Workflow evaluation and improvement
- Accounting and bookkeeping
- Multi-tasking
- CRM management
- Project management
- Exceptional management, administrative and with various CRM software interpersonal skills
- Managing staff and maximizing office efficiency
- Provide administrative support to the Owner, President and Staff
- Experience in building upon and accomplished Project Manager improving workflow processes
- Successfully evaluate workflow processes and build upon for maximum efficiency Excellent verbal and written communication, critical thinking, and evaluation skills, creating real tangible solutions
- Financial management
- Budget management
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Project planning
- Vendor management
- Marketing strategy
- Financial oversight
- Budget oversight
- Payroll processing
- Sales strategy development
Timeline
Small Business Owner
Airflow Expert LLC
12.2024 - Current
Business & Office Operations
Klein Recycling
04.2016 - 01.2025
Service Writer / Sales / Administrative
Fullerton Auto Group
04.2015 - 06.2016
Service Writer / Sales / Administrative
Ditschman Flemington Ford
11.2013 - 04.2015
High School Diploma -
East Brunswick High School