David T. Mitchell
Titusville
Summary
Dynamic IT leader with extensive experience at United Space Alliance, specializing in Maximo EAM and organizational change. Proven track record in driving continuous process improvement and managing cross-functional teams. Adept at negotiating service agreements and enhancing operational efficiency, ensuring compliance while fostering a culture of innovation and collaboration.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Consultant/Process Engineer/BA
Annexos, LLC
05.2021 - Current
- Process Engineer and Hyper-Automation SME. Work identifying Robotic Processing Automation (RPA) opportunities and implementation guidance
- Leads implementation activities for ServiceNow applications and Robotic Processing Automation (RPA) projects.
- Assess new systems design methodologies to improve software quality for the ServiceNow and Hyperautomation infrastructure.
- Institutes measures to ensure awareness and compliance for the ServiceNow and Hyperautomation infrastructure.
- Defined the scope and level of detail for the ServiceNow and Hyperautomation security plan and policies.
- Collaborating with system Information System Security Officers (ISSO) to obtain an Authority to Operate (ATO).
- Troubleshot IT security issues impacting application availability to ensure seamless user access
- Led IT project as functional liaison (ERO) to enhance engagement and participation in major IT upgrade project
- Supported operations at US Immigration and Customs Enforcement
Full Stack Engineer - Leader
Maximus\Attain, LLC
05.2020 - 05.2021
- As a Leader and Full Stack Engineer responsible for guiding the development and implementation of applications using existing and emerging technology platforms supporting cybersecurity analysis and network defensive operations.
- Led the security team and development teams to develop long-range plans for IT security systems that anticipate, identify, evaluate, mitigate, and minimize risks associated with IT systems vulnerabilities.
- Coordinated DevSecOps best practices within agile SDLC environment; with a CI/CD pipeline, adhering to quality gates, control checks for continuous deployment in production environment.
- Oversees and applies Agile methodologies to enable the rapid delivery of IT Solutions and keep projects on track and improve workflow.
- Implemented measures to enhance awareness and compliance for the PCIS program.
- Assess new systems design methodologies to improve software quality for the PCIS program.
- Developed and mentored a junior team member on a government contract in a remote environment.
- Advised development team on necessary updates to ensure compliance.
- Documented USCIS MDASII processes
Software Engineer
Unisys/SAIC
03.2016 - 04.2020
- Leading implementation activities for the Maximo Implementation team for both Core and Aviation Products, involved in all aspects of implementation utilizing Agile Project, product and software delivery.
- Acted as the subject matter expert for Aviation Depot, focusing on application, process, and tool integration.
- Monitored health of agency-wide applications, collaborating with system owners to review and approve technical recommendations, resolving significant incidents from software configuration changes or hardware failures.
- Coordinated implementation of IT security programs across platforms to enhance compliance and protect sensitive data.
- Instituted measures to promote IT security awareness and compliance.
- Collaborating with system Information System Security Officers (ISSO) to obtain an Authority to Operate (ATO).
- Led security and development teams to create long-range plans for IT security systems, identifying and mitigating risks associated with IT system vulnerabilities.
- Managed BEMSD/MSB operations across teams.
IT Manager
Craig Technologies Incorporated
12.2015 - 03.2016
- Led IT project management initiatives for system upgrades and implementations.
- Led team in all phases of IT support, encompassing networks, system administration, application development, and IT asset management.
- Developed and enforced IT policies aligning with organizational goals.
- Collaborated with cross-functional teams to enhance operational efficiency.
- Fulfilled sourcing, contract, customer, and personnel needs while seeking additional business and contract opportunities.
Consultant and Business Process SME-Lockheed Martin contract through Apex Systems
Independent Consultant – Contract Engagements
Orlando
08.2014 - 11.2015
- Mapped processes, implemented improvements, generated software requirements, and created technical documentation.
- Executed data modeling, applied advanced business methods, identified best practices, and evaluated performance measurements.
- Executed Services Architecture and Services Cost Recovery Model to support Enterprise Wireless Communications Branch (EWCB) of CBP.
Regional Program and Business Manager
Florida Manufacturing and Extension Program (FLMEP)
05.2014 - 08.2014
- Assessed technology needs and implemented cloud services, integrating them into corporate business practices for improved operations.
- Served as technical liaison between vendor service providers and executive sales staff, facilitating effective communication and collaboration.
- Delivered continuous improvement consulting and training solutions, enhancing team and client capabilities.
Business Development Manager
CAS Adaptive Solutions
08.2013 - 05.2014
- Identified customers, analyzed profiles and services, developed leads for professional engagements.
- Managed client relationships and liaisons by identifying efficiency opportunities and preparing for global business initiatives.
- Advocated for lean methodologies, specialized in process improvement, and facilitated change initiatives.
- Served as technical guide for NASA VIP launch guests, providing information and assistance during the event.
- Titusville, FL KSC
Enterprise IT Manager / Process Owner / Asset Manager
United Space Alliance
09.1996 - 08.2013
- Directed the enterprise IT asset management team for NASA Logistics and Supply Chain Contract.
- Directed IT governance and policy creation, established cross-functional and matrix teams, and managed IT assets and services across the enterprise.
- Oversaw lifecycle management of IT assets, including IT planning, acquisition, deployment, support, maintenance, and obsolescence, to optimize costs.
- Successfully led and participated in numerous multi-million dollar IT Enterprise projects – both hardware and software activities, including implementation of IBM’s Tivoli (TAMIT), Smart Cloud, Maximo, Eracent and Microsoft.
- Facilitated ITIL compliance through team collaboration and process enhancement.
- Directed project teams to ensure timely delivery of objectives and milestones.
- Spearheaded enterprise-wide desktop support for 11,000 users and over 122,000 assets, ensuring TCO compliance and adherence to service rates.
- Implemented change management and configuration management processes to record updates and manage changes, minimizing disruption to IT services.
- Ensured and enforced license compliance by introducing touchless software distribution and Management Software Distribution System (IMSDS).
- Functioned as Maximo subject matter expert (SME) with Gartner, sharing expertise in developing world-class asset-management systems and processes.
- Accomplished in clearly defining and executing operational approaches to fuel organizational growth and capitalize on emerging technologies.
- Acted as an executive member of the IBM Tivoli Global User Community (by invitation only).
- Kennedy Space Center, FL
Education
Master of Science - Management of Technology
University of Miami
Coral Gables, FL06-1995
Bachelor of Science - Professional Management
Nova Southeastern University
Davie, FL09-1988
Skills
- Maximo SME
- Maximo EAM Expert
- Maximo Workflows
- Agile
- SDLC
- Waterfall
- CMMI5
- Total Cost of Ownership (TCO)
- Service agreement negotiations
- Hardware negotiations
- Software negotiations
- Process improvement
- Assets
- PMs
- Service team management
- Hybrid Environments
- Organizational change
- Organizational skills
- Communication skills
Certification
• ITIL Bridge V3 – Certification
• Lean Six Sigma Black Belt – Certification
• MS Networking and Security Fundamentals – Course Completion
• Certified IT Asset Manager (CITAM) – Certification
• Certified Software Asse Manager (CSAM) – Certification
• Certified Mobile Asset Manager (CMAM) – Certification
Certified SCRUM Master
• Lean Six Sigma Black Belt – Certification
• MS Networking and Security Fundamentals – Course Completion
• Certified IT Asset Manager (CITAM) – Certification
• Certified Software Asse Manager (CSAM) – Certification
• Certified Mobile Asset Manager (CMAM) – Certification
Certified SCRUM Master
Timeline
Consultant/Process Engineer/BA
Annexos, LLC
05.2021 - Current
Full Stack Engineer - Leader
Maximus\Attain, LLC
05.2020 - 05.2021
Software Engineer
Unisys/SAIC
03.2016 - 04.2020
IT Manager
Craig Technologies Incorporated
12.2015 - 03.2016
Consultant and Business Process SME-Lockheed Martin contract through Apex Systems
Independent Consultant – Contract Engagements
08.2014 - 11.2015
Regional Program and Business Manager
Florida Manufacturing and Extension Program (FLMEP)
05.2014 - 08.2014
Business Development Manager
CAS Adaptive Solutions
08.2013 - 05.2014
Enterprise IT Manager / Process Owner / Asset Manager
United Space Alliance
09.1996 - 08.2013
Master of Science - Management of Technology
University of Miami
Bachelor of Science - Professional Management
Nova Southeastern University