David Toboz
Vulnerability Assessment Specialist
Burnsville,MN
Summary
Skilled Cybersecurity Specialist focused on maximizing Vulnerability Remediation success through effective use of network monitoring, researching and IT abilities. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
6
6
Certifications
Work History
Vulnerability Assessment Specialist
United States Postal Service
Eagan, MN
04.2023 - Current
- Monitored confidential company data and mitigated hacking through network systems updates.
- Monitored computer virus reports to determine when to update virus protection systems.
- Monitored use of data files and regulated access to protect secure information.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Conducted security audits to identify vulnerabilities.
- Recommend improvements in security systems and procedures.
- Skilled at working independently and collaboratively in team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
IT Service Desk Supervisor
United States Postal Service
Eagan, MN
11.2022 - 03.2023
- Adjusted shift coverage when short-handed or due to staff absences for a staff of 60 to 100 employees.
- Led and encouraged team members to learn and improve.
- Facilitated smooth check-in and check-out through proper account handling.
- Audited calls taken by agents for accuracy and consistency.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Trained team members on performance metrics and consumer behavior identification.
IT Service Desk Lead Specialist
United States Postal Service
Eagan, MN
09.2021 - 11.2022
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Attended training programs to deepen professional skillset and assisted in training fellow agents on existing and new training programs.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Provided Tier 1 IT support to non-technical internal users through phone-based support services.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Vulnerability Assessment Specialist
United States Postal Service
Eagan, MN
11.2020 - 09.2021
- Monitored confidential company data and mitigated hacking through network systems updates.
- Monitored computer virus reports to determine when to update virus protection systems.
- Monitored use of data files and regulated access to protect secure information.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Conducted security audits to identify vulnerabilities.
- Recommend improvements in security systems and procedures.
- Skilled at working independently and collaboratively in a team environment.
It Service Desk Lead Specialist
United States Postal Service
Eagan, MN
02.2020 - 11.2020
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Attended training programs to deepen professional skillset and assisted in training fellow agents on existing and new training programs.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Provided Tier 1 IT support to non-technical internal users through phone-based support services.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Information Systems Specialist
United States Postal Service
Minneapolis, MN
09.2019 - 01.2020
- Diagnosed and resolved hardware and software issues.
- Analyzed network traffic and performance metrics to optimize system performance.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and executed resolution for network and workstation issues.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
IT Service Desk Lead Specialist
United States Postal Service
Eagan, MN
10.2018 - 09.2019
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Attended training programs to deepen professional skillset and assisted in training fellow agents on existing and new training programs.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Provided Tier 1 IT support to non-technical internal users through phone-based support services.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
IT Customer Support Specialist
United States Postal Service
Eagan, MN
10.2016 - 10.2018
- Provided primary customer support to internal customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Information Systems Specialist
United States Postal Service
Eagan, MN
06.2016 - 10.2016
- Diagnosed and resolved hardware and software issues.
- Analyzed network traffic and performance metrics to optimize system performance.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and executed resolution for network and workstation issues.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
IT Customer Support Specialist
United States Postal Service
Eagan, MN
08.2013 - 06.2016
- Provided primary customer support to internal customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.Maintained and managed customer files and databases.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
Education
Bachelor of Science - English
University of Wisconsin River Falls
River Falls, Wisconsin, USA 09.2005 - 05.2009
High School Diploma -
Bethany Academy
Bloomington, MN 09.2001 - 05.2005
Skills
IT Ticketing Systems
undefinedCertification
A+ Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
A+ Certification
06-2023
Network+ Cerification
06-2023
Security+ Certification
06-2023
Vulnerability Assessment Specialist
United States Postal Service
04.2023 - Current
IT Service Desk Supervisor
United States Postal Service
11.2022 - 03.2023
IT Service Desk Lead Specialist
United States Postal Service
09.2021 - 11.2022
Splunk Fundamentals 2 Certification
06-2021
Vulnerability Assessment Specialist
United States Postal Service
11.2020 - 09.2021
Splunk Fundamentals 1 Certification
11-2020
Tanium Fundamentals Certification
11-2020
It Service Desk Lead Specialist
United States Postal Service
02.2020 - 11.2020
Information Systems Specialist
United States Postal Service
09.2019 - 01.2020
IT Service Desk Lead Specialist
United States Postal Service
10.2018 - 09.2019
IT Customer Support Specialist
United States Postal Service
10.2016 - 10.2018
Information Systems Specialist
United States Postal Service
06.2016 - 10.2016
IT Customer Support Specialist
United States Postal Service
08.2013 - 06.2016
Bachelor of Science - English
University of Wisconsin River Falls
09.2005 - 05.2009
High School Diploma -
Bethany Academy
09.2001 - 05.2005