Results-driven administrative professional experienced in customer service, retail operations, and front-desk support within high-volume environments. Skilled in communication, scheduling, records management, and conflict resolution to enhance operational efficiency and service quality. Proven leadership through advocacy and community engagement, consistently achieving high standards in challenging situations.
1
Certification
15
Years of experience
Work History
Full-Time Student
3 Years 9 Months
CCNY - New York, NY | 08.2026 - 05.2030
Conducted research and analysis to support academic projects and presentations.
Collaborated with peers on group assignments, enhancing teamwork and communication skills.
Developed effective study strategies to improve understanding of complex subjects.
Participated in tutoring sessions, assisting fellow students in grasping difficult concepts.
Lead Cashier
2 Months
Bath & Body Works - West Valley City, UT | 11.2025 - 01.2026
Supervised cash handling procedures, ensuring accuracy and compliance with company policies.
Trained and mentored new cashiers on point-of-sale systems and customer service standards.
Managed inventory levels, collaborating with management to optimize stock availability.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Chef
9 Months
HallPass - Salt Lake City, UT | 01.2025 - 10.2025
Prepared diverse menu items in accordance with culinary standards and customer preferences.
Collaborated with kitchen staff to ensure timely meal service during peak hours.
Maintained cleanliness and organization of kitchen equipment and workstations.
Assisted in inventory management, tracking supplies, and minimizing waste.
Customer Service Representative (CSR)
8 Years 9 Months
Vivint - Cedar City, UT | 03.2015 - 12.2023
Assisted customers with inquiries, ensuring prompt and accurate responses.
Resolved service issues efficiently, enhancing customer satisfaction and loyalty.
Utilized CRM software to track customer interactions and feedback for improvement.
Collaborated with team members to streamline communication processes and enhance workflow efficiency.
Education
Bachelor of Arts - Sociology
The City College of New York (CCNY) - New York, NY
05-2030
In Progress
High School Diploma
Capistrano Valley High School - Mission Viejo, CA
Skills
Cash Handling
POS Systems
Customer Service
Scheduling
Administrative Support
Data Entry
Records Management
Microsoft Office
Certification
First Aid
Adult/Child/Infant CPR
Stop The Bleed
Timeline
Full-Time Student
CCNY
08.2026 - 05.2030Read more
Lead Cashier
Bath & Body Works
11.2025 - 01.2026Read more
Chef
HallPass
01.2025 - 10.2025Read more
Customer Service Representative (CSR)
Vivint
03.2015 - 12.2023Read more
The City College of New York (CCNY) - Bachelor of Arts, Sociology
Read more
Capistrano Valley High School - High School Diploma,
Read more
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
On-Site
Location:
New York, NY, US
Open to relocation:
Yes
Minimum Desired Compensation
$25/hr
Important To Me
Flexible work hoursCompany CultureWork-life balanceCareer advancementPersonal development programsTeam Building / Company RetreatsPaid sick leavePaid time off
Full-Time Student and Household Operations Manager at University of Phoenix / Self-EmployedFull-Time Student and Household Operations Manager at University of Phoenix / Self-Employed