David Townsend Jr
Brooklyn
Summary
Aviation professional specializing in aircraft ground repositioning, safety operations, and customer service. Expertise in CPR/First Aid and compliance with FAA/TSA regulations. Demonstrates a strong safety-first approach and adaptability in high-pressure environments, with proven teamwork capabilities.
Overview
6
6
years of professional experience
Work History
Ground Operations (AGR)
JetBlue Airways
New York
03.2023 - Current
- Operate aircraft tugs, pushback tractors, and other ground equipment to safely reposition aircraft in compliance with FAA, TSA, and airport regulations.
- Partner with pilots, dispatchers, and operations control to ensure safe and timely aircraft movements.
- Load and unload baggage, cargo, and mail while maintaining safety and privacy standards.
- Recognized for reliability, attention to detail, and consistently upholding JetBlue’s safety-first culture.
Sales Associate / Sales Floor Lead
T-Mobile / Wireless Vision
Brooklyn
02.2022 - 12.2022
- Provided exceptional customer service, helping customers select plans and devices that fit their needs.
- Trained and coached team members, leading to improved sales performance and customer satisfaction.
- Managed store operations including inventory control, shipment processing, and opening/closing procedures.
Emergency Medical Technician (EMT)
Seniorcare
Brooklyn
04.2021 - 01.2022
- Responded to emergency calls, operated emergency vehicles, and delivered life-saving care while ensuring patient and public safety.
- Trained and mentored new EMT hires, reinforcing high standards of professionalism and safety.
- Communicated clearly with patients and families during high-stress medical emergencies.
Customer Experience Specialist
Color Factory
New York
08.2019 - 04.2021
- Assisted guests in a high-traffic environment, delivering memorable experiences and personalized support.
- Anticipated customer needs, resolved issues, and built trust with diverse groups of visitors.
- Contributed to a culture of safety, efficiency, and teamwork across departments.
Education
Certificate of Completion - EMS Program
LaGuardia Community College
Long Island City, NY12.2019
900 Hours - Electrical & Power Transmission Installation
Apex Technical School
Long Island City, NY10.2018
High School Diploma -
East New York Family Academy
Brooklyn, NY06.2014
Skills
- Aircraft ground repositioning and ramp safety
- Flexible and adaptable
- FAA and TSA compliance
- Emergency medical response certification
- Customer service and conflict resolution
- Team collaboration and communication
- Adaptability and time management
Timeline
Ground Operations (AGR)
JetBlue Airways
03.2023 - Current
Sales Associate / Sales Floor Lead
T-Mobile / Wireless Vision
02.2022 - 12.2022
Emergency Medical Technician (EMT)
Seniorcare
04.2021 - 01.2022
Customer Experience Specialist
Color Factory
08.2019 - 04.2021
Certificate of Completion - EMS Program
LaGuardia Community College
900 Hours - Electrical & Power Transmission Installation
Apex Technical School
High School Diploma -
East New York Family Academy
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