DAVID VALLADARES
Miami
Summary
Dynamic and results-driven professional with extensive experience at Villagio, excelling in training and mentoring staff to enhance team performance. Proven expertise in inventory management and customer complaint resolution, fostering loyalty and satisfaction. Committed to maintaining operational excellence and a safe environment, ensuring seamless service delivery.
Overview
5
5
years of professional experience
Work History
Floor Manager
Villagio
Miami
11.2022 - 07.2025
- Trained and mentored staff on customer service and operational procedures.
- Implemented training programs to enhance team performance and efficiency.
- Resolved customer complaints to improve satisfaction and loyalty at the venue.
- Maintained a safe, clean and organized floor environment.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
Assistant Manager
Villagio
Miami
05.2022 - 11.2022
- Managed staff schedules to optimize workforce efficiency and coverage.
- Coordinated training sessions for new team members on company policies.
- Developed inventory management strategies to maintain stock levels.
- Collaborated with management to implement promotional initiatives and events.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
Bartender Shift Manager
Villagio
Miami
01.2022 - 05.2022
- Supervised bar staff during shifts to ensure efficient service and teamwork.
- Managed inventory levels and ordered supplies to maintain optimum stock.
- Trained new bartenders on drink preparation and customer service standards.
- Ensured compliance with health and safety regulations throughout operations.
- Resolved customer complaints swiftly to maintain positive dining experiences.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
Bartender
Villagio
Miami
11.2021 - 01.2022
- Mixed and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of bar area during shifts.
- Assisted in training new bartenders on drink preparation techniques.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Barback
Villagio
Miami
08.2021 - 11.2021
Busser
Villagio
Miami
05.2021 - 08.2021
Busser
Perrys Steakhouse & Grille
Miami
11.2020 - 05.2021
Education
LICENCIATURA EN DERECHO - DERECHO INTERNACIONAL
UPOLI
NICARAGUA09-2013
Skills
- Training and mentoring
- Operational procedures
- Customer complaint resolution
- Inventory management
- Team performance improvement
- Customer relationship management
Timeline
Floor Manager
Villagio
11.2022 - 07.2025
Assistant Manager
Villagio
05.2022 - 11.2022
Bartender Shift Manager
Villagio
01.2022 - 05.2022
Bartender
Villagio
11.2021 - 01.2022
Barback
Villagio
08.2021 - 11.2021
Busser
Villagio
05.2021 - 08.2021
Busser
Perrys Steakhouse & Grille
11.2020 - 05.2021
LICENCIATURA EN DERECHO - DERECHO INTERNACIONAL
UPOLI
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